Why work at Watlow? Would you like to work in the fascinating world of industrial technology? Watlow is a integral leader in technology and manufacturing. For over 100 years, we have been dedicated to providing world-class engineering through innovative thermal products and systems that drive our customers' success and improve people's lives around the world. Our corporate values guide us at all times: Always do the right thing, Learn and improve continuously, Respect everyone, and Lead with service and humility. At Watlow Mexico,

we offer
a positive work environment, cutting-edge technology, and excellent professional development opportunities at our three plants located in El Marqués, Querétaro. Watlow is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will provide daily support to customer inquiries related to Watlow products and services. You will serve as a key liaison between our customers and internal teams to ensure a positive and professional customer experience aligned with The Watlow Way.

Key Responsibilities
• Respond to customer inquiries and complaints regarding Watlow products and services.
• Investigate and resolve customer issues in a timely and professional manner.
• Create and process orders, standard quotes, credits, and other customer-related transactions.
• Manage order confirmations, changes, or cancellations—may involve accessing customer websites.
• Track shipments, open orders,



and rework status as needed.
• Release Manufacturing Orders (MOs), check for material shortages, and coordinate with production teams.
• Collaborate with internal departments to champion customer needs.
• Advocate for the customer within the organization and support root cause analysis efforts.
• Participate in process improvement initiatives and support continuous learning.
• Uphold company policies, procedures, and model Watlow’s values in every interaction. Qualifications
• Bachelor´s degree in related field, or 1–3 years of related experience.
• Proficiency in English is a must.
• Strong communication, problem-solving, and interpersonal skills.
• Proficient in Microsoft Office
• Eagerness to learn, collaborate, and contribute to a positive team environment.

Benefits:
The Watlow Total Compensation Plan Your and your family's health, well-being, and financial stability are a priority for us. The Watlow Total Compensation Plan includes competitive compensation and a range of benefits to enhance your career:
• Salary paid bi-weekly
• Major and minor medical insurance
• Dental insurance
• Vision insurance
• Savings fund (13%)
• Grocery vouchers (10%)
• Vacation days: 1st year
- 13 days (Increasing each year according to the law + 1 additional day)
• Vacation bonus (50%)
• End of year bonus: 27 days
• Legal benefits

📌 Customer Service Representative (México)
🏢 Watlow Recruitment Team
📍 México