Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other integral technology leaders.

Job Description: Quality Assurance Specialist

Position Summary

The Quality Assurance Specialist is responsible for planning, coordinating, and executing quality assurance activities to ensure that SAP solutions, business processes, integrations, and deliverables meet functional, technical, performance, security, and compliance requirements. This role works closely with business stakeholders, SAP functional and technical teams, developers, project managers, and end users throughout the implementation and support lifecycle.

Key Responsibilities

- Develop and maintain the overall SAP testing strategy, test plans, schedules, and quality standards.
- Analyze business requirements, functional specifications, technical designs, and process documentation.
- Create detailed test scenarios, test cases, scripts, and expected results.
- Perform and coordinate:
- Unit and string testing
- System integration testing
- Regression testing
- User acceptance testing
- End-to-end business process testing
- Data migration and validation testing
- Interface and integration testing
- Performance and security testing, where applicable

- Execute tests across SAP modules and integrated applications.
- Validate business processes, master data,



transactional data, reports, workflows, interfaces, and authorizations.
- Record, prioritize, track, and manage defects through resolution.
- Perform root-cause analysis and coordinate defect resolution with functional and technical teams.
- Prepare test status reports, defect metrics, risk assessments, and quality dashboards.
- Coordinate with business users during UAT and support user acceptance sign-off.
- Ensure testing evidence and documentation comply with project, audit, regulatory, and quality requirements.
- Support cutover, go-live readiness, and post-go-live validation activities.
- Identify opportunities to improve testing processes, automation, reusability, and overall delivery quality.
- Contribute to continuous improvement of QA standards, templates, methodologies, and governance.

Required Qualifications

- Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
- Experience in software quality assurance, SAP testing, business process testing, or test management.
- Knowledge of SAP implementation, enhancement, upgrade, or support projects.
- Understanding of software testing life-cycle processes and defect management.
- Experience creating test cases, test scripts, traceability matrices, and test reports.
- Strong analytical, problem-solving,



documentation, and communication skills.
- Ability to work effectively with functional consultants, developers, business users, and project leadership.
- Experience with test management or defect tracking tools such as SAP Cloud ALM, Solution Manager, Jira, Azure DevOps, HP ALM, or Tricentis.

Preferred Qualifications

Experience with SAP S/4HANA, ECC, SAP Fiori, SAP integrations, or SAP BTP.

Knowledge of one or more SAP modules, such as:

- Finance and Controlling — FI/CO
- Sales and Distribution — SD
- Production Planning — PP
- Quality Management — QM
- Warehouse Management or Extended Warehouse Management — WM/EWM

Experience with automated SAP testing tools such as Tricentis Tosca or Worksoft.

Familiarity with Agile, Scrum, Waterfall, or SAP Activate methodologies.

Knowledge of API, web service, IDoc, EDI, middleware, and integration testing.

Experience with data validation using SQL or SAP reporting tools.

Relevant certifications in SAP, ISTQB, Agile, or quality management.

- Test planning and execution
- SAP business-process knowledge
- Defect management and root-cause analysis
- Risk-based testing
- Data and integration validation
- Written and verbal communication

Success Measures

- Test execution completed according to the approved schedule.
- High-risk defects identified before production deployment.
- Effective test coverage across critical business processes and integrations.
- Timely defect resolution and retesting.
- Complete and audit-ready testing documentation.
- Successful UAT, cutover, and go-live activities.
- Reduction in

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📍 San Andrés Cholula