Senior Operations Manager, Worldwide Operations
As a Senior Operations Manager at our Charlton, MA Fulfillment Center, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains.
Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
Cultivate ideas – Source and nurture innovative ideas from your team,



translating them into actionable improvement plans that raise the bar across the network.
Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.
7+ years of direct management experience
~6+ years of performance metrics, process improvement or lean techniques experience
~ Experience in oral and written communication in English
~ Bachelor's degree

Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
Master's degree or above in relevant field of operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

📌 Senior Business Operations Manager (Guanajuato)
🏢 Amazon
📍 Guanajuato