Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
Experiences shape the way people feel about a company. Our IT Culture
Medallia IT is a global, no-nonsense flat organization where the best ideas are implemented, no matter where they come from.
IT at Medallia is creating a world class delivery and capabilities organization that will simplify the landscape for support efficiency while also designing, planning and delivering quality new solutions cost effectively.
As a Senior IT Systems Engineer at Medallia, you will focus on managing and optimizing collaboration tools such as Google Workspace and Slack. You will enhance the employee experience through secure, seamless integrations and automation across these platforms, while collaborating with internal and external teams to ensure consistent performance and security.
This is a hybrid position requiring a minimum of three days per week onsite in our Mexico City office in the Condesa colonia. While the primary focus of the role is Collaboration Services engineering and administration, the position will also provide secondary onsite IT support as needed, including hands-on end-user, conference room, and workplace technology support.
Architect and manage collaboration tools (Google Workspace, Slack).




Collaborate with stakeholders to align IT goals with business needs.
Maintain a regular onsite presence at least three days per week and serve as a secondary escalation/support resource for onsite IT needs, including end-user technology, conference rooms, collaboration systems, and other workplace technology issues as required.
Bachelor's degree in IT, Computer Science, or equivalent experience.
~5+ years of experience managing collaboration tools in enterprise environments including experience with Slack and Google Meets management, and automation and integrations.
~1+ year of experience with Google Workspace administration and security including Google Apps Manager(GAM).
~ Google Apps Script, Python, PowerShell) for automation.
~ Ability to work onsite a minimum of three days per week and travel to integral offices for projects as needed.

Google Workspace Administrator certification.
Experience with Slack Enterprise features and Google Meets Room management.
Zoom Phone, Google Voice).
Zapier, Workato).
Project management experience related to rolling out collaboration tools.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law.

📌 Senior IT Systems Engineer, Collaboration Tools (Chihuahua)
🏢 Medallia
📍 Chihuahua