Select how often (in days) to receive an alert: 11 - Customer Focused Team Manager 3 Date: Oct 20, 2026 Location: Monterrey, NLE, MX General Overview Functional Area: OPS - Operations

Career Stream: CPM - Customer Program Management

Role: Manager 3

SAP Short Name: MG3

Job Title: Customer Focused Team Manager 3

Job Code: MG3-OPS-CFT

Job Level: Band 11

Profile-Holding: Y

Direct/Indirect Indicator: Indirect Summary Detailed Description Performs tasks such as, but not limited to, the following:

- Leads a significant Customer Focused team within a site. Has overall business responsibility for the execution of the business of a customer or group of customers.
- The CFT direct reports will include program management and some if not all of SCM (planning and purchasing), engineering, quality and manufacturing operations.
- Any functions not reporting directly will be managed in a matrix management structure.
- Ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
- Leads the creation and implementation of action plans comprehensively to resolve customer issues.
- Drives continuous improvement in CFT activities using lean and 6-sigma methodologies.
- Plans, manages and controls CFT performance by establishing overall direction and priorities.
- Leads identification of new services to customer.
- Establishes policies and guidelines and evaluates results.
- Allocates appropriate resources, tools, equipment and support to meet customer requirements within the CFT.
- Monitors performance of business execution using MOR and other appropriate metrics.
- Reports on performance to the customer, site management and (where required) GCU Leadership.
- Leads the creation and implementation of action plans to correct out of target conditions.
- Accountable for financial performance of the business. Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract and quotation requirements.
- Recommends and manages the CFT budget and financial forecast. Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
- Selects employees, assigns objectives, reviews performance and approves employee compensation.
- Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
- Accountable for employee satisfaction improvement within CFT.
- Participates in and often leads cross-functional process improvement groups.
- Supports Corporate or Site-wide initiatives.
- Independently represents company to customer at working/senior level.




- Acts as the senior customer contact under general direction of GCU.
- In–depth knowledge of the production processes and the tools and equipment used.
- In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, inventory, on-time delivery and the financial performance of the unit.
- Ability to coordinate a wide variety of resources to meet production quality operational, supply chain and financial targets using CLS Project Management methodology where appropriate. (See http://torb2b11.ca-tor.celestica.com/pmm/) - Ability to effectively communicate with a wide variety of internal and external customers.
- Ability independently and effectively to lead, manage, mentor, train and motivate a diverse group of employees to achieve challenging targets within tight time deadlines and in a highly dynamic manufacturing environment.

Physical Demands - Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.

- Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Occasional overnight travel is required - Above demands are carried out within the local existing Health and Safety guidelines Typical Experience - Ten plus years of relevant experience Typical Education - Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography Notes This is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job.

Job duties and the % of time identified for any function are subject to change at any time. Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment,



where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW: Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC): ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth. Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets.

Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a integral network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity.

Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide. Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Job Segment: Supply Chain Manager, Supply Chain, Cloud, Data Center, ERP, Operations, Technology

📌 11 - Customer Focused Team Manager 3 (Monterrey)
🏢 Celestica
📍 Monterrey