We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and i Gaming brands.

At Betway, we’re driven by our shared vision to become the integral leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As our Operations Manager, your role will be responsible for driving the operational delivery of the market. This includes the delivery of operational goals to meet and exceed the company objectives and targets at a local market level. You will be required to have an up to date, operational understanding of regulatory, compliance, and licensing information relevant to your market. You will work with multiple teams and stakeholders across the business to support consistent and effective strategies being implemented in Mexico ad LATAM.

Your drive and ideas will help us move faster, improve smarter,



and stay ahead of the game.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

Driving operational goals and KPIs for the market to meet and exceed the regions strategy and objectives Driving the implementation and evaluation of effective operational strategies to deliver growth and success in Mexico and LATAM Monitoring and analysing Mexico and LATAM KPIs and metrics, while reacting quickly to under performance and optimise activity

Customer Experience Analysing, evaluating and adjusting key operational touch points throughout a customer’s journey and lifecycle Implementing technical changes and optimisations to ensure a top-of-the-line customer experience Always staying up to date on banking products enhancements, new banking methods and execute necessary changes or improvements Analysing customer experience insights and implement changes Liaiseing with the customer support team, High Value Customer program and help to improve the customer experience Working closely with the Risk, Fraud and Customer Service Teams to ensure a tailored and localised customer service experience





Reporting Generating and presenting operational performance reviews of the region to stakeholders and the wider team Facilitating and ensuring good flow of necessary information and results across multiple teams and stakeholders Assisting the Mexico and LATAM team with agreeing and implementing efficient internal reporting processes between departments to ensure good flow of necessary information and results across multiple teams and stakeholders

Compliance Management Staying on top of Compliance and regulatory movements for the region and work closely with the Compliance team to ensure our policies and processes are always up-to-date Working closely with the central teams to ensure Responsible Gaming and AML/SOW rules are adhered Working closely with the central teams to ensure Customer Verification rules and commercial objectives are considered – from KYC through to SOW/SOF

Marketing Working with business stakeholders to ensure acquisition and retention initiatives appeal and perform at the local level, continually optimising to ensure maximum ROI Assisting with developing, managing and driving the multichannel marketing strategy for Mexico, across digital and offline, working with, and influencing business stakeholders to achieve optimum performance Working with promotion and retention teams to ensure that each phase of the player lifecycle is optimised and covered with relevant promotional initiatives Working with the AI specialist and brand marketing team to develop a relevant strategy for the brand in Mexico/LATAM and ensure a consistent brand marketing strategy is delivered at local market level

Product, Stakeholder Management & Influencing Developing close working relationships with all relevant stakeholders across the business Providing stakeholders with operational insights to continually improve and adjust our strategy, delivery, and execution of activity in the region Driving projects and work with internal development teams to

📌 Latam & mexico operations leader (México)
🏢 Betway Global
📍 México