Help us take Customer Care to the next level in the Americas

Are you passionate about customer relationships, service, and business development? Do you enjoy working in an international environment where you can make a real difference?

At Roll-o-Matic, we are looking for a proactive and commercially minded Customer Care Manager – Americas to join our Sales and Customer Care Hub in Mexico City.

In this newly established position, you will play a key role in developing our Customer Care business in Mexico and Latin America, while ensuring excellent customer support and smooth coordination across the Americas. You will work closely with our regional sales organization and general Customer Care team in Denmark.

Your key responsibilities

Your responsibilities will cover four main areas:

Develop our Customer Care business

- Identify opportunities to grow our Customer Care business across Mexico and Latin America.
- Drive sales and renewals of service agreements, preventive inspections, and other Customer Care solutions.
- Plan and coordinate targeted service sales campaigns and proactive customer outreach.
- Follow up on quotations and commercial opportunities to strengthen long-term customer relationships.

Deliver excellent customer support

- Serve as a primary point of contact for customers in the Americas during regional office hours, as part of our global support team.
- Handle spare parts inquiries and coordinate orders, particularly for customers in Mexico.
- Support customs procedures, international shipments, and related logistics.

Coordinate service activities across borders

- Plan and coordinate service visits, inspections, and machine commissioning in close collaboration with our headquarters in Denmark.
- Maintain an overview of regional service activities and customer requirements.
- Facilitate effective communication between customers, local sales teams, and global service specialists.





Support regional sales and marketing activities

- Support the regional sales organization with CRM activities, customer data management, and sales order coordination.
- Assist with the planning and execution of trade shows and exhibitions in Mexico.

What you bring to the team You have experience in customer care, after-sales service, service coordination, or technical sales support, preferably in an industrial B2B environment. You are:

- Commercially minded, proactive, and customer focused.
- Structured, independent, and comfortable managing multiple priorities.
- A strong communicator who enjoys working across cultures and teams.
- Experienced with CRM systems and sales follow-up.
- Fluent in professional Spanish and English.

Experience with spare parts, international shipments, or customs procedures is an advantage. What we offer

- An opportunity to shape and develop Customer Care in an important international market.
- A collaborative work environment with close connections to our global organization.
- Freedom with responsibility and room for professional development.
- A competitive compensation package, company laptop, and mobile phone.

The position is based in Mexico City, with up to approximately 30 travel days per year. About Roll-o-Matic

Roll-o-Matic is number one in roll-bag solutions.

Founded in Denmark in 1967, Roll-o-Matic is an international pioneer and market leader in high-end machinery for the production of bags on roll, industrial films, and protective products.

With thousands of solutions installed in more than 60 countries, we help our customers improve efficiency, increase automation, and achieve long-term value through innovative technology and world-class Customer Care.

Ready to join us?

Become part of an international team and help us strengthen customer relationships across the Americas. We look forward to hearing from you!

Application details and contact information

Please send your application and CV to [email protected].

📌 Customer Care Manager – Americas (Ciudad de México)
🏢 Roll-o-Matic A/S
📍 Ciudad de México