Key Responsibilities

- Customer Onboarding
- Manage DNS and CNAME requests for new customer implementations.
- Coordinate and configure externally facing SSL/TLS certificates using DigiCert.
- Configure webchat environments using Terraform-based automation.
- Ensure onboarding activities are completed consistently, securely, and with minimal manual intervention.
- AWS Development and Platform Support
- Create and maintain API Gateway integrations, including integrations for Robin on Teams.
- Manage secrets securely using AWS Secrets Manager.
- Configure and maintain AWS Web Application Firewall policies.
- Perform Application Load Balancer updates and routing changes.
- Support CloudFront and Amazon S3 configurations for web and static content delivery.
- Assist with AWS Lambda and ECS-based application deployments.

- CI/CD and Infrastructure Automation
- Build and maintain GitLab CI pipelines for application deployment.
- Use Docker for containerized application packaging and runtime consistency.
- Develop and maintain Terraform scripts for repeatable infrastructure provisioning.
- Promote automation-first practices to reduce operational effort and deployment risk.
- Azure AI and Knowledge Integration
- Support SharePoint-to-vector-store synchronization workflows.
- Assist in maintaining document-grounded AI assistant capabilities.
- Collaborate on improvements to AI-based search, retrieval, and knowledge grounding processes.

Required Skills
- Strong hands-on experience with Node.js, JavaScript, and backend API development.
- Working knowledge of AWS services including ECS, API Gateway,



Lambda, WAF, CloudFront, S3, and Secrets Manager.
- Good understanding of DNS, SSL/TLS certificates, and externally facing application configuration.
- Experience with GitLab CI, Docker, and Terraform-based infrastructure automation.
- Ability to troubleshoot cloud, networking, deployment, and customer onboarding issues.
- Good documentation, communication, and cross-team collaboration skills.

Good-to-Have Skills
- Exposure to Azure AI services, vector stores, retrieval-augmented generation, or document search workflows.
- Experience supporting chatbot, webchat, or conversational AI platforms.
- Understanding of security best practices for secrets, certificates, and externally exposed services.
- Familiarity with monitoring, incident troubleshooting, and production support processes.

Front-End Development (Nice to Have)
- Basic familiarity with HTML, CSS, browser-side JavaScript, and responsive web user interface concepts.
- Ability to understand, troubleshoot, or make minor updates to webchat and agent user interfaces. Deep front-end specialization is not required.

Suggested Experience Recommended experience: 3–6 years in cloud development, platform engineering, DevOps, customer onboarding, or related application support roles. Candidates should be comfortable working across AWS, automation pipelines, networking, and cross-functional implementation activities.

Preferred Certification

- AWS Certified Developer – Associate
- Terraform Associate certification is a plus
- Azure AI or Azure Fundamentals certification is a plus

📌 DevOps Engineer (México)
🏢 Mriti InfoSystems
📍 México