People Care Transformation Improvement & Scalability Product Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the integral edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s competitive advantage allows us to focus on ensuring that we keep the employee at the center of the programs and services

we offer
.

The Opportunity:

To successfully introduce AI augmentation within HR, it is essential to enhance and optimize existing processes, which will accelerate the adoption of new technologies while removing operational barriers, enabling advisors to dedicate more time to meaningful human interactions. By strategically streamlining HR workflows and minimizing friction points,



the Product Manager will help create an environment where automation and AI solutions effectively complement the expertise of HR advisors. This approach not only supports the efficient implementation of intelligent systems but also ensures that routine inquiries are handled seamlessly by AI, allowing advisors to focus on more complex and people‑centric matters. As these enhancements are integrated, the focus remains to balance technological advancement with the need for genuine human connection, ultimately elevating both the efficiency and quality of HR services.

The Role

Continuously improve AI performance, expand automation coverage, and ensure AI remains scalable, reliable, and aligned with business needs. People Care will be the pilot case for AI integration, but this project manager will ensure AI is implemented in the entire CFHR & PC organization. In addition, the Product Manager will drive the strategic expansion of AI applications across the broader CFHR & PC organization, leveraging insights from the People Care pilot to refine and scale solutions. Through ongoing evaluation and enhancement of AI systems, the role will proactively identify new opportunities for automation, adapt capabilities to evolving business requirements, and uphold standards of reliability and compliance. This forward‑thinking approach ensures that as AI transforms HR processes, its integration remains responsive to organizational goals and workforce needs,



positioning the company at the forefront of innovation in employee services.

Key Responsibilities

Monitor AI accuracy, latency, error patterns, and operational impact. Define training data priorities. Identify opportunities for new automations and process expansion. KPI definition (Rework rate, corrections, precision, recall, etc.). Run analysis for AI output issues or glitches. Conduct model feedback cycles aligned with HR volume trends. Building on these responsibilities, the Product Manager will also foster a culture of continuous improvement through iterative monitoring and refinement of AI‑driven processes. By leveraging data‑driven insights from accuracy, latency, and operational impact analyses, the role will proactively adapt workflows to address evolving HR needs and drive measurable improvements. Emphasis will be placed on identifying and prioritizing training data enhancements, expanding automation coverage, and defining KPIs that reflect the quality and reliability of AI outputs. The Product Manager will help ensure that AI solutions remain resilient and responsive through targeted investigations of error patterns and feedback cycles that correspond to HR service volumes. This commitment to rigorous analysis and strategic optimization will lay the foundation for efficient escalation strategies and seamless integration of automation within the broader HR ecosystem, supporting the organization’s vision of empowering people through technology.

About you:

First-level university degree or equivalent experience; advanced university degree preferred. Typically, 4-8 years of related experience in HR Tech project management, process optimization, and collaboration with multidisciplinary functional teams. Participation or collabora

📌 People care transformation improvement (San Pedro Tlaquepaque)
🏢 Hewlett Packard Enterprise
📍 San Pedro Tlaquepaque