$1,580 USD/month · 4-day week · 100% remote · Join a team where half of us are in Mexico

About HomeHop

HomeHop is the largest and top-rated short-term rental company in Ohio, with 140+ homes across the Midwest. In the last two years our team has gone from about 3 people to 23, and we're still growing fast.

We're a remote-first team, and about half of us are based in Mexico. Our team is young and AI-forward. We use systems, automation and AI so we spend less time on busywork and more time on the work that matters. For this role, that means our guests.

Our culture is built on:

- Ownership over hierarchy
- Questioning processes instead of blindly following them
- High standards with low ego
- Always raising the bar, especially on guest experience

Why This Role Is Different

Most guest support jobs give you a script and a ticket queue. This one doesn't.

Our homes compete for bookings, and guest experience drives reviews, repeat stays and our clients' returns. A fast, thoughtful reply can turn a stressful moment into a 5-star review, and you'll see the results.

Guest messaging is a big part of the role, but it's not the whole role. Because we're a startup, no two shifts look the same. One minute you're answering a booking question. The next you're helping the team knock out a project that keeps the business running.

What You'll Do

- Be the guests' go-to person on Airbnb, VRBO and our direct booking site. Where to park, how the hot tub works, whether they can check in early: you've got them, fast and friendly every time.
- Handle reservations, questions and the occasional "help, I locked myself out" moment
- Use critical thinking to solve guest problems when they come up




- Coordinate with our cleaning and maintenance teams to keep stays running smoothly
- Keep notes and records tidy so nothing slips through the cracks
- Jump in on team tasks and projects as we grow
- Use AI to respond faster and help us find new ways to improve the guest experience

What We're Looking For

- Fluent written and spoken English
- Calm under pressure, and able to juggle a few conversations at once
- Comfort moving between apps and platforms
- Curiosity about AI and a willingness to use it in your work
- A self-starter who takes feedback well and likes helping people
- Short-term rental or Airbnb experience is a plus, but not a must-have

Working Style

- 4-day week: Friday through Monday, 7:00 AM–5:00 PM ET (a 5:00 or 6:00 AM start in Mexico City time, depending on US daylight saving)
- You'll work US holidays, since that's when guests travel most
- Fully remote, Mexico-based
- High ownership, low micromanagement

Compensation

- $19,000 USD per year (about $1,580/month), with room for growth
- 5 days of PTO to start

Why Join HomeHop

- Real growth. We've grown from about 3 people to 23 in two years. As the team grows, so does the room for you to grow, and we promote from within.
- Direct line to leadership. Your ideas will be heard and acted on.
- AI-forward. You'll learn and use the tools that are changing how hospitality works.
- Your work gets measured. Guest reviews show you the impact you're making.
- A team that has your back. We move fast, back each other up and celebrate wins.

If you want a role where you can own the guest experience and grow with a fast-moving company, we'd love to hear from you!

📌 Guest Experience Specialist – Airbnb & VRBO (México)
🏢 Homehop Property Management
📍 México