Engagement Lead - Mexico | Gaming & Casino

Location: Mexico

Experience: 12-15+ Years

Industry: Casino / Gaming - Mandatory

Languages: Fluent Spanish & English - Mandatory

Role Summary:

We are looking for an experienced Engagement Lead / Account Manager to own and grow strategic client relationships within the Gaming & Casino industry in Mexico/LATAM. The role will serve as the primary client-facing leader, connecting business needs with technology, delivery, consulting, and growth opportunities.

Key Responsibilities:

? Own end-to-end client relationships across strategic Casino/Gaming accounts.

? Act as the primary point of contact for CIO, CTO, CPO, Digital, Product and Business stakeholders.

? Drive account growth, farming, cross-selling and new opportunity development.

? Manage the engagement across P&L;, revenue, margins, commercials and delivery governance.

? Identify opportunities across iGaming, land-based casino, sportsbook, gaming platforms, CMS/PMS, loyalty, player wallet, omnichannel and digital transformation.

? Lead QBRs, executive connects, account planning and stakeholder management.

? Translate client business challenges into technology solutions and consulting opportunities.

? Work closely with Sales, Presales, Delivery, Engineering and Consulting teams to develop proposals and close opportunities.





? Manage RFPs/RFIs, SOWs, renewals, negotiations and commercial discussions.

? Build strong relationships with casino operators, gaming technology providers and ecosystem partners across Mexico/LATAM.

? Maintain a strong understanding of the Mexican Casino/Gaming ecosystem, regulatory environment and market dynamics.

? Drive client satisfaction, retention and expansion.

Mandatory Requirements:

? 12+ years of experience in IT Services / Consulting / Digital Engineering.

? Mandatory experience working with Casino/Gaming clients.

? Strong Account Management / Engagement Management / Client Partner experience.

? Proven experience managing large strategic accounts and revenue/P&L; responsibility.

? Strong understanding of Casino technology and business processes.

? Existing relationships/network within Mexican or LATAM Gaming/Casino ecosystem would be highly valuable.

? Fluent Spanish and English, with excellent verbal and written communication.

? Strong executive presence and ability to interact with CXO-level stakeholders.

? Experience in consultative selling, farming, cross-selling and solution-led growth.

? Willingness to travel within Mexico/LATAM and occasionally the US.

📌 PROJECT MANAGER - Casino Gaming (Ciudad de México)
🏢 HAPPIEST MINDS
📍 Ciudad de México