Job Title

Regional Service Director, Airports Services - Mexico and Caribbean

Regional Director, Airport Services (North America)

About Vanderlande

Vanderlande is a general leader in automated material handling and logistics solutions, designing, building, and supporting integrated systems that help customers move people, goods, and products efficiently. Our solutions focus on the Airports market. Within the Airports business, Vanderlande partners with some of the world’s leading airports and airlines to deliver automated baggage handling and logistics solutions. These systems are critical to airport operations, helping customers efficiently process, sort, screen, transport, and deliver passenger baggage while supporting the overall passenger experience.

At Vanderlande Services North America, we deliver end-to-end operational, maintenance, technical, and digital services that maximize the performance and lifecycle value of airport baggage handling systems. Guided by an unwavering commitment to safety, reliability, and customer success, we continuously improve operations, leverage technology and data-driven insights, and help airports meet today's challenges while preparing for tomorrow's opportunities.

The Services Organization is at the forefront of delivering value to our customers and driving Vanderlande's long-term success. The team is responsible for ensuring the safe, reliable, and high-performing operation of customer systems while continuously improving efficiency, productivity, and service outcomes. Through strong leadership, technical excellence, and a relentless focus on operational performance, the organization maximizes system availability and delivers tangible results for our customers.

Equally important, the Services Organization builds and strengthens strategic customer partnerships, identifies opportunities to expand and enhance our services, and positions Vanderlande as a trusted advisor for the future. Its ability to deliver exceptional service while creating new opportunities for growth is essential to both customer success and Vanderlande's continued leadership in the airport market.

About the Role

The Regional Director, Airport Services is responsible for the overall safety, operational, customer, and financial performance of Vanderlande's Airport Services business across the defined region. This leadership role is responsible for ensuring the safe and reliable operation and maintenance of customer systems while delivering outstanding service throughout the lifecycle of the asset. The position leads regional service teams and site leadership, drives strategic workforce planning, develops customer relationships, promotes continuous improvement, and executes business strategies that strengthen customer experience, operational performance, and sustainable growth across the North American Airports business.

Key Responsibilities

Regional Operational & Financial Leadership

- Champion a safety-first culture where the protection of people, compliance with HSE standards, risk identification, and operational accountability are the highest priorities. Ensure safety is embedded in every decision, action, and customer interaction across the region.
- Responsible for the overall safety, operational, customer, and financial performance of Vanderlande's Airport Services business across the defined region.
- Lead the safe and reliable operation and maintenance of customer systems,



delivering outstanding service throughout the lifecycle of the asset while maximizing system availability, performance, and value.
- Ensure consistent execution of service agreements in accordance with Vanderlande standards, policies, contractual commitments, and industry best practices.
- Own regional performance across HSE, SLAs, KPIs, customer satisfaction, operational excellence, employee engagement, and financial results.
- Develop and execute strategic plans that enhance customer experience, improve operational efficiency, strengthen system performance, and deliver sustainable business growth.
- Build and maintain strong executive-level customer relationships, serving as a trusted advisor and strategic partner to support both customer objectives and Vanderlande's long-term success.
- Drive a culture of accountability, continuous improvement, and operational excellence by identifying opportunities to improve service delivery, reduce risk, increase productivity, and optimize financial performance.
- Identify and pursue opportunities to expand services, increase customer value, and support the growth of Vanderlande's Airport Services business across the region.

Strategic Resource Planning & Team Development

- Lead, mentor, and coach regional service teams and site leadership.
- Drive strategic workforce planning to ensure the organization has the capabilities and resources required to support current and future customer needs.
- Identify critical positions, high-potential talent, and capability gaps within the organization.
- Lead performance management, talent development, and succession planning to ensure business continuity.
- Strengthen team capabilities across technical expertise, customer service, leadership, and professional skills.
- Build and maintain a diverse, inclusive, and high-performing organization.
- Ensure the organization is appropriately structured to support the evolving needs of the North American Airports business.
- Lead, develop, and inspire teams, ensuring alignment with Vanderlande's values, strategic priorities, and commitment to safety, customer success, and high performance.

Build a High-Performing & Continuous Improvement Culture

- Nurture a culture grounded in Vanderlande’s values and focused on customer success, accountability, collaboration, and continuous improvement.
- Promote data-driven performance management and decision-making.
- Use operational and financial data to identify trends, opportunities, and areas for improvement.
- Leverage global Vanderlande resources and expertise effectively while encouraging collaboration and peer-to-peer learning across regions.
- Establish and execute a regional roadmap aligned with Vanderlande’s strategic priorities for the North American Airports business.
- Drive continuous improvement initiatives focused on safety, reliability, productivity, customer experience, and cost effectiveness.

Customer & Cross-Functional Collaboration

- Develop trusted relationships with customers at multiple levels, including airport leadership and executive stakeholders.




- Promote strong collaboration between Service, Sales, Project Execution, Operations, Engineering, IT, Procurement, HR, and other support functions.
- Partner closely with Sales and Project Execution teams to support customer growth opportunities and ensure a smooth transition from project implementation into long-term service.
- Collaborate with Procurement to manage subcontractor relationships in accordance with defined SLAs, governance structures, and performance expectations.
- Ensure clear communication and alignment across internal and external stakeholders.
- Represent Vanderlande professionally with customers, partners, and other key stakeholders.

Requirements

Education & Experience

- Bachelor’s degree in Engineering, Business, Operations, or a related technical field; equivalent technical training or experience in maintenance management may be considered.
- Minimum of 10 years of experience in maintenance management, service operations, facilities management, industrial operations, or a related environment.
- Experience leading operations across multiple sites and managing site-level leadership teams.
- Demonstrated experience managing financial performance, budgets, and operational costs.
- Experience managing customer relationships and service delivery within a complex, technical environment.
- Experience leading, developing, and managing geographically dispersed teams.
- Willingness and ability to travel approximately 50%, including travel to customer sites across North America.

Preferred Qualifications

- Master’s degree in Engineering, Business Administration, Operations, or a related field.
- Experience within the airport, aviation, logistics, automation, material handling, or transportation industries.
- Experience supporting large-scale automated systems or complex technical infrastructure.
- Experience working with international organizations and geographically diverse teams.
- Exposure to both European and North American business cultures and operating environments.

Knowledge, Skills & Abilities

- Strong leadership, coaching, facilitation, and conflict-resolution skills.
- Strong financial, analytical, and business acumen, with the ability to use data to drive operational and strategic decisions.
- Strong customer relationship management skills, particularly with executive-level stakeholders.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to lead and influence across a complex, matrixed, international organization.
- Strong organizational skills with the ability to manage multiple priorities and geographic locations.
- Ability to anticipate customer, business, and team needs and proactively address them.
- Strong problem-solving and decision-making capabilities.
- Proactive, motivated, and highly professional approach.
- Ability to operate effectively in a fast-paced, technical, entrepreneurial, and international environment.
- Demonstrated commitment to safety, operational excellence, customer satisfaction, and continuous improvement.
- Ability to build trust and establish strong relationships with customers, employees, and internal stakeholders.

Equal Opportunity Employer

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Regional Service Director, Airports Services - Mexico and Caribbean (Guadalajara)
🏢 Vanderlande Industries
📍 Guadalajara