Working at Freudenberg: We will wow your world!

Responsibilities:

- Conducts order validations and entries

- Confirms customer order receipt, creation, and delivery

- Monitor and tracks order statuses and manages claim cases and returns

- Provides clear and consistent communication between and with customers and internal production

- Serves as the primary contact for customers, including cases of issues or escalation

- Supports transfer projects and process improvement initiatives

- Handles routine maintenance of the Master Data System

Qualifications:

Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
Specified Years of Industry-relevant professional experience
Relevant certifications, system experience, and training




Professional-Level English language skills preferred
Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

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📌 Customer Service Corporate (f/m/d) (Santiago de Querétaro)
🏢 Freudenberg
📍 Santiago de Querétaro