About the Opportunity We are looking for a confident, organized, and results-driven Sales & Customer Service Specialist to join a growing company in the residential cleaning services industry.
In this role, you will be responsible for converting inquiries into confirmed bookings, building strong customer relationships, and ensuring a positive customer experience.
The idóneo candidate combines strong sales skills with excellent communication, problem-solving abilities, and the capacity to manage a high volume of customer interactions.
Key Responsibilities Sales & Lead Management Handle inbound and outbound calls with prospective and existing customers.
Identify customer needs, explain available services, provide accurate quotes, and convert inquiries into confirmed bookings.
Manage approximately 100 combined inbound and outbound calls per day , including sales inquiries, follow-ups, and customer support.
Consistently follow up with leads through phone calls and text messages to maximize conversion opportunities.
Address objections related to pricing, availability, and service expectations.
Promote recurring service plans and identify upselling opportunities.
Coordinate with scheduling teams to ensure accurate bookings and service availability.
Customer Service & Retention Respond professionally to customer inquiries, complaints, and service-related concerns.
Investigate customer issues by reviewing service records, notes, and internal feedback.
Collaborate with management and operational teams to resolve concerns efficiently.
Provide solutions aligned with company policies, including approved discounts or service adjustments when appropriate.
Follow up with customers to ensure satisfactory issue resolution.
Support customer retention efforts by proactively addressing cancellations and dissatisfaction.
CRM Management & Reporting Maintain accurate and updated records of customer interactions, quotes,



bookings, and follow-ups in the CRM.
Document customer requirements clearly to ensure smooth service delivery.
Track daily sales activities, customer interactions, and conversion performance.
Prepare end-of-day reports summarizing sales activity, pending issues, and next steps.
Take ownership of outstanding customer requests and follow through until resolution.
Requirements Previous experience in inside sales, phone sales, appointment setting, customer service, or related positions .
Demonstrated ability to convert leads into customers and achieve sales targets.
Strong verbal and written communication skills.
Confidence handling high-volume inbound and outbound calls.
Experience managing objections, customer complaints, and challenging conversations.
Proficiency with CRM platforms, messaging tools, and scheduling software.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and customer interactions simultaneously.
A proactive, accountable, and results-oriented mindset.
Ability to work independently while collaborating effectively with internal teams.
Key Performance Expectations Consistently achieve established weekly sales and booking targets.
Manage a high volume of daily customer interactions while maintaining service quality.
Ensure timely and consistent follow-up with prospective and existing customers.
Maintain accurate CRM records and activity reports.
Contribute to customer satisfaction, retention, and recurring business growth.
What We're Looking For We are seeking someone who is sales-driven, customer-focused, and highly accountable .
Success in this position means converting opportunities into bookings, delivering excellent customer service, resolving issues efficiently, and building long-term customer relationships.
If you enjoy sales, thrive in fast-paced environments, and are motivated by measurable results, we'd love to hear from you!

📌 Sales & Customer Service Specialist (Ciudad de México)
🏢 Workana
📍 Ciudad de México