HCL Technologies Limited in Mexico City seeks a Subject Matter Expert (Support & Ops) to oversee escalated Data LAN/WAN incidents, ensuring timely resolution and SLA compliance while delivering clear communications to customers.
You will mentor team members, develop SOPs, validate change plans, participate in capacity planning, and analyze root cause and trends to drive performance improvements.
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📌 LAN/WAN Incident & Operations Lead (Ciudad de México)
🏢 HCL Technologies
📍 Ciudad de México
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