Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.Learn more at:

www.confiemx.comJob OverviewResponsible for the day-to-day support operations providing level 3 support, monitoring, and proactively maintaining companies’ systems and technologies, including VMware, Windows Servers, IIS, including other applications.Requirements5+ years of experience with IT maintenance and technical support or equivalent combination of education and experienceCandidates with certifications such as MCSA, MCSE, MCITP will be given higher consideration including Azure Fundamentals or Azure AdministratorITIL 4 Foundation Certified preferredThorough intermediate knowledge of virtualization technologies (e.g., VMware, Hyper-V).Strong Understanding of all the following Microsoft infrastructure applications: Windows Servers, Active Directory, Remote Desktop Services, Internet Information ServicesKnowledge of the following infrastructure Hardware:



Dell and HP server hardwareAbility to understand basic powershell/cmd scripting and commandsExcellent attitude and strong interpersonal and communication skills (verbal and written)Ability to work well in a team and independently.Strong problem-solving skills and attention to detail.Eagerness to learn and adapt to new technologiesJob ResponsibilitiesGenerate system utilization reports utilizing monitoring tools such as, SolarWinds & VropsCreation of DHCP Scopes and Failover ConfigurationsPerform routine system updates, patches, and upgrades.Enforce IT Infrastructure standards and best practices to ensure a high degree of user satisfaction based on Management & SeniorAdministrator/Engineer recommendationsLogging: Monitor server aggregating logs from critical servers and other critical systemsProblem solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts and draw valid conclusion to respond to common inquiries or escalations from end-usersRemote Access: Configure and maintain remote access technologies and access such as Remote Desktops Services, VPNServer Administration and Management: Setup, install, configure, administer, maintain, monitor and support physical and virtual servers including Windows 2016-2022, some Linux, and other Server Applications products on a heavy virtual environmentServer Application Management: Administration of server bound applications such as IIS, Active Directory, VMware, HyperV.VMware vSphere ESXi, vCenter including vMotionStorage: Manage and administer SAN/NAS technologies, Fiber / iSCSI TechnologyAssist in the planning and execution of network and server technology migrations.Onsite physical work with ability to lift server equipment, rack & stack, cabling, etc.Work independently with very little supervision while providing clearly documented activities via weekly summary reporting.Time management, teamwork, and a commitment to learning new skillsAvailable for rotating on-call schedulingMust be willing to work outside normal business hours as neededPerform other work-related duties as assignedChristmas bonusSavings fundProfit sharing (PTU)Extra paid days offPrivate medical insurance and preventative careFriendly work environmentFinancing and discounts at local restaurants and coffee shops

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📌 Infrastructure Support (Ciudad de México)
🏢 Confie
📍 Ciudad de México