About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

- Manage General Warranties vertical to build and standardize processes to scale warranties across different regions.

- Implement continuous improvement methodologies across different verticals to minimize costs and improve CX.

- Analyze, test, identify and assess potential risks projects that can potentially impact P&L; and CX.

- Determine KPIs / OKRs to improve performance towards a better CX across different channels.

📌 Senior Warranties Manager (Ciudad de México)
🏢 Payjoy
📍 Ciudad de México