Sales Team Lead – Bilingual (English/Spanish) GenesisBPO | Polanco, CDMX | On-site | Full-time Schedule: Monday–Friday, 8:00 AM–5:00 PM (7:00 AM–4:00 PM during U.
S. daylight saving time). No evenings, no weekends.

About the Role
You’ll lead a team of bilingual sales agents selling same-day-funded loans to U.
S. applicants. Reporting to the New Business Manager, you’ll own the day-to-day performance of the sales floor: speed to contact, conversion, funding quality, and agent development. This is a leadership role, not a senior agent role. You’ll make decisions, hold people accountable, and coach your team to improve. Compensation & Benefits
• Base

salary:
$25,000 MXN gross per month
• Monthly performance bonus
• Attendance bonus: $2,000 MXN per month
• Grocery vouchers: 10% of base salary after the 90-day probation period
• Paid training from day one
• Work-life balance: weekdays only, no evening or weekend shifts What You’ll Own Floor & Lead Management
• Monitor speed to contact and enforce the contact cadence in real time
• Identify stuck applications (pendings) and drive them to resolution the same day
• Track team and individual metrics daily, and act on deviations before they become trends




• Contribute to process improvements in lead management and the sales process Coaching & Development
• Run weekly one-on-one coaching sessions with each agent
• Use QA scorecards to coach specific behaviors: discovery, rapport, asking for the close, and personalized follow-up
• Support the onboarding and progression of new agents What We’re Looking For Required
• Fluent English, written and spoken
• 2+ years in phone sales, lending, or collections, with a proven record of meeting quota
• 2+ years leading or supervising a sales team in a formal Team Lead, Supervisor, or Coach role
• Experience coaching from call recordings or QA scorecards
• Proven ability to manage performance conversations and disciplinary processes
• Experience handling sensitive or confidential information Nice to Have
• Exposure to U.
S. consumer lending, loan verification, or underwriting
• Experience in a BPO serving U.
S. clients
• Bachelor’s degree

How to Apply
Submit your resume in English. Please include the size of the team you led and the sales metrics you were accountable for.

📌 New Loans Team Lead (Ciudad de México)
🏢 GENESIS MANAGEMENT
📍 Ciudad de México