Reporting directly to Quality Manager, the Customer Service Representative is the key liaison and Problem-solver between the manufacturing operation and Blinds To Go internal sales team. He/she directly manages all communications with sales team and resolves customer service issues in real-time. Customer service managers must be hands-on, have strong analytical/root-causing skills, and have very good cross-functional management skills.

Key Responsibilities:

Support the sales team with real-time information and solutions.

Trouble shoot and resolve sales and customer problems; field calls and tickets and respond to product and production issues daily.

Analyze, root-cause and propose solutions to recurring issues.

Enter all communication in CRM.

Key Requirements:





Five years of customer service in retail or call-center operation preferred.

Organized with high attention to details.

Bilingual Spanish and English required.

Computer proficiency (MS Office – Word, Excel and Outlook).

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Strong cross-functional skills and ability to interact with all level of employees.

Hand-on, results-oriented.

+2 years of experience in a call center.

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📌 Customer Service Representative (Saltillo)
🏢 Blinds To Go Mexico
📍 Saltillo