Descripción y detalle de las actividades

VAPOTHERM leading medical device manufacturing

This person will be the go-to IT support for the plant as well as virtually supporting Vapotherm team members with IT-related issues.

– The Tijuana position is based out of our Tijuana Production facility and is a 100% onsite role.

The Senior IT Support Analyst supports end-user computing, manufacturing systems, infrastructure, enterprise applications, and cybersecurity initiatives while leading local technology projects, driving operational improvements, and ensuring compliance with corporate and regulatory requirements.

- Serve as the primary IT contact for Vapotherm’s Tijuana manufacturing facility, partnering with site leadership, vendors, and global IT teams.
- Provide support for on-site and remote employees, including end-user devices, Microsoft 365, enterprise applications, manufacturing systems, and network services.
- Deploy, maintain, and troubleshoot production-floor technology, including but not limited to workstations, scanners, tablets, printers, label printers, and related systems.
- Support Microsoft 365, Entra ID, Intune, endpoint management, software deployments, patching, security tools, and user access management.
- Lead local infrastructure, networking, telecommunications, and site technology improvement initiatives.
- Manage site IT projects, vendor relationships, procurement activities, and implementation efforts.
- Collaborate cross-functionally with Manufacturing, Quality, Engineering, and Operations teams to support business-critical systems and technology deployments.
- Ensure compliance with corporate security, regulatory,



and documentation requirements while maintaining IT asset inventories and site records.

Experiencia y requisitos

- 5+ years of experience in IT support, systems administration, infrastructure, or manufacturing technology environments
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related field; equivalent experience may be considered.
- Ability to communicate effectively in English, both verbally and in writing, at a minimum B2 proficiency level.
- Ability to complete a pre-employment background verification process.
- Ability to work primarily onsite at Vapotherm’s manufacturing facility
- Experience supporting Microsoft 365, Entra ID, Intune, Windows endpoints, networking, and enterprise applications.
- Experience supporting ERP software; Epicor experience is a plus.
- Occasional travel to other Vapotherm locations within the US as required.
- Experience supporting manufacturing operations, production-floor technology, or regulated environments preferred.
- Strong troubleshooting, project coordination, vendor management, and customer service skills.
- Ability to work independently, prioritize competing demands, and effectively support both in-person and remote users.
- Ability to lift, carry, and install IT equipment weighing up to 22 kg (48.5 lbs), and provide hands-on technical support within office, warehouse, and manufacturing environments.
- Ability to prioritize multiple tasks and operate independently in a fast-paced manufacturing environment.
- Experience supporting regulated environments (FDA, ISO 13485, SOX, HIPAA, or similar) preferred.

Beneficios

- Ventajas de acuerdo a la LFT
- KPI ANNUAL BONUS

📌 IT support Analyst ( Maquiladoras experience) (Tijuana)
🏢 Mam De La Frontera, S. A. De C. V.
📍 Tijuana