Job Description

Ensure an exceptional shopping experience for every customer by providing attentive, efficient, and inspiring service at all touchpoints. Lead customer-focused teams within an omnichannel retail environment, identifying opportunities for improvement to increase satisfaction, loyalty, and ease of shopping.

Activities:

- Lead and promote a customer-centric culture, ensuring a consistent and positive shopping experience across all sales channels.
- Oversee and enhance the customer experience throughout the entire journey, from initial engagement to after-sales service.
- Maintain high standards of customer service by resolving issues and removing barriers that could negatively impact the shopping experience.
- Analyze customer feedback, needs, and trends to implement continuous improvement initiatives. Collaborate with sales, checkout,



customer service, and operations teams to ensure a seamless and integrated experience.
- Ensure that staff members have the necessary tools, knowledge, and skills to provide exceptional service.
- Monitor customer satisfaction metrics and operational performance, developing action plans to improve outcomes.
- Support commercial initiatives and retail campaigns, ensuring excellent execution from the customer’s perspective.
- Develop and strengthen team talent, fostering continuous learning and a service-oriented mindset. Manage resources and operational priorities to balance business needs with customer expectations.

📌 Customer Relations Manager (Ciudad de México)
🏢 Ikano-Retail
📍 Ciudad de México