Customer Success Specialist – Telecommunications

We are seeking a customer-focused professional to support enterprise customer relationships, service delivery, and technology implementations within the telecommunications industry. The role involves coordinating cross-functional teams, monitoring service performance, and ensuring timely resolution of customer issues.

Key Responsibilities

- Manage customer communications, expectations, and service follow-ups.
- Coordinate project schedules, installations, and service implementations.
- Monitor network health, tickets, incidents, and SLA compliance.
- Coordinate escalations and collaborate with Sales, Engineering, and Operations teams.
- Prepare project documentation, status reports, and meeting minutes.
- Support service reviews and Quarterly Business Reviews (QBRs).

Required Qualifications





- Bachelor's degree in Engineering or Business.
- 4–6 years of customer-facing experience in Project Management, Presales, Customer Service, Lead Generation, or Business Development.
- Excellent communication, presentation, and problem-solving skills.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Fluency in written and spoken English and Spanish.

Preferred Qualifications

- Telecommunications industry experience, preferably in a Network Operations Center (NOC).
- ITIL Foundation, PMP, CCNA, or CCDA certification.

Additional Requirement: Flexibility to work occasional weekends and after-hours as needed.

📌 Customer Success Specialist (E) (Ciudad de México)
🏢 PROEXCELENCIA ADMINISTRATIVA
📍 Ciudad de México