As a Customer Quality Engineer, you will lead and manage customer quality concerns while serving as an important liaison between the Technical Laboratory, Sales, and Manufacturing Operations teams.

You will improve Root Cause Analysis activities, coordinate problem-solving efforts, and ensure, responses to customer issues.

You will be the single contact for customer quality claims, including warranty and post-warranty concerns, ensuring seamless communication between customers, Sales, and Operations.

You will report directly to CQE Coordinator Coordinator.

Key Responsibilities

- Manage and resolve customer quality concerns and claims, ensuring documentation, tracking, closure.
- Lead root cause analysis and corrective action activities with teams to prevent issue recurrence.
- Communicate with customers regarding issue status, action plans, and resolution progress.
- Build customer relationships by addressing requirements and providing effective solutions.
- You will ensure compliance with Customer-Specific Requirements through audits, monitoring, and continuous improvement programs.
- Promote customer quality goals and standards throughout the organization.
- Lead quality improvement projects focused on reducing customer complaints and enhancing quality and delivery performance.
- Update quality documentation, including FMEAs, Control Plans, and related records based on corrective action outcomes.
- Manage customer non-conformance responses through customer portals, ensuring compliance with customer requirements and timelines.
- Improve by delivering training, sharing lessons learned, strengthening quality systems, and implementing operational best practices.

Qualifications





- Bachelor’s degree in Chemistry, Biochemistry, Engineering, or a related technical field.
- 3+ years of experience in Technical, Manufacturing, or Quality roles.
- 3+ years of customer-facing experience in the Automotive, Industrial.
- Knowledge of structured problem-solving methodologies, Customer-Specific Requirements (CSRs), and IATF 16949 Core Tools (APQP, PPAP, FMEA, SPC, and MSA).
- Green Belt or Black Belt certification, along with Internal Auditor certification or equivalent auditing experience.
- Advanced English proficiency
- Availability to work on-site

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD ®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more, visit www.ppg.com and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, movefastanddon’tstop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility,



using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role, weidentifyproblems, takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontline,the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPGprovidesequal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, genderidentityor expression.

If you need an adjustment due to a disability, please email [email protected].

PPG pay ranges and be

📌 Customer Quality Engineer (San Juan del Río)
🏢 Ppg Industries
📍 San Juan del Río