22 oct
|
Mheducation
|
Ciudad de México
22 oct
Mheducation
Ciudad de México
McGraw Hill is seeking a Senior Manager of Customer Experience for LATAM and South America in Mexico City. You will lead bilingual customer service operations, develop high-performing teams, and drive regional growth through transformation. Hybrid work with in-office Mondays and Wednesdays.
Idóneo candidates have 8+ years in CX or contact centers, 3–5 years in leadership, and Salesforce experience. You will collaborate across Workforce Management, Training, QA, Product, and Operations to meet
📌 Senior CX Lead, LATAM (Ciudad de México)
🏢 Mheducation
📍 Ciudad de México