Company Description MM Online is an American-owned nearshore operations partner that builds and operates high-performing customer-facing teams in Mexico for U.
S. companies. The organization combines California-quality standards with local execution to deliver reliable, customer-focused support. MM Online emphasizes people-first teams and transparent performance, creating an environment where employees can grow and succeed. Founded in 2020, the company offers opportunities to work with U.
S.-based clients while being part of a collaborative, professional team in Mexico. Role Description This is a full-time, on-site Customer Service Representative role based in Tijuana, BCN. The Customer Service Representative will handle inbound and outbound customer interactions through phone, email, chat, or other channels, providing clear and friendly support. Daily responsibilities include resolving inquiries, troubleshooting basic issues, documenting interactions, and following established procedures to ensure timely and accurate responses. The role also involves maintaining high levels of customer satisfaction, escalating complex issues when needed, and working closely with team members and supervisors to meet service targets.



The position requires consistent attendance on-site, adherence to quality guidelines, and a commitment to delivering a positive customer experience for U.
S. clients. Qualifications
• Strong customer service and customer support skills, with the ability to handle inquiries professionally and efficiently.
• Experience or aptitude in maintaining customer satisfaction and enhancing the overall customer experience.
• Ability to work effectively as a Customer Service Representative in a fast-paced, metrics-driven environment.
• Clear, professional verbal and written communication skills in English; Spanish proficiency is a plus.
• Comfort with using computer systems, CRM tools, and multi-channel communication platforms.
• Strong problem-solving skills, attention to detail, and ability to follow structured processes.
• Availability to work full-time on-site in Tijuana, BCN, with reliable punctuality and attendance.
• Previous customer-facing experience (call center, support, hospitality, or retail) preferred but not required.

📌 Customer Service Representative (Tijuana)
🏢 Mm Online
📍 Tijuana