Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role As a Privacy Operations Analyst at Capgemini, you will support privacy and customer preference operations by processing privacy-related requests, investigating customer records, and ensuring compliance with data protection regulations and organizational policies. You will operate within a structured, ticket-driven environment, handling customer requests such as opt-ins, opt-outs, data corrections, deletion support, and privacy inquiries. This role combines analytical investigation, data interpretation, operational excellence, and regulatory compliance. You will work closely with Privacy, Legal, Technology, Data Platform, and Business teams to ensure privacy requests are completed accurately, efficiently, and in accordance with applicable regulatory requirements. Responsibilities & Scope Privacy Operations & Request Management
• Process privacy-related requests including:
• Opt-in requests
• Opt-out requests
• Preference updates
• Data corrections
• Deletion-related activities
• Customer privacy inquiries
• Review and validate requests according to documented procedures and operational guidelines.
• Ensure requests are completed accurately and within established service levels.
• Support backlog management and maintain productivity targets while ensuring data quality and compliance. Data Investigation & Analysis
• Execute SQL queries to identify customer records and associated identifiers.
• Analyze customer data across multiple systems to determine the appropriate records associated with each request.
• Refine search criteria and investigate multiple potential matches using available customer information.
• Review and interpret data results to support accurate request fulfillment.
• Identify incomplete, conflicting, or ambiguous data scenarios and take appropriate action. Case & Ticket Management
• Manage assigned requests through their full lifecycle, from intake through completion.
• Document investigations, decisions, actions taken, exceptions, and final outcomes within approved systems.
• Maintain accurate audit trails and supporting documentation.
• Escalate complex, time-sensitive, legally sensitive, or ambiguous requests when appropriate.
• Ensure proper closure and validation of completed requests. Privacy Compliance & Governance
• Apply documented procedures in support of privacy and data protection regulations, including:
• GDPR
• CCPA/CPRA
• LGPD
• Other applicable privacy frameworks
• Support consent management, preference management, and customer data rights fulfillment activities.
• Follow request-specific procedures for different privacy scenarios, including deletion requests, deceased-customer cases, data corrections, and marketing preferences.




• Contribute to data privacy best practices and operational compliance initiatives. Collaboration & Continuous Improvement
• Collaborate with Privacy, Compliance, Legal, Technology, and Data teams to investigate and resolve exceptions.
• Participate in process improvement initiatives and documentation updates.
• Support knowledge-sharing and transition activities.
• Maintain awareness of updated privacy procedures, regulations, and operational standards. AI-Enabled Productivity
• Utilize approved AI-enabled tools to support:
• Documentation
• Research activities
• Process guidance summaries
• Operational efficiency improvements
• Apply responsible AI practices while protecting confidential and personal information.
• Validate AI-generated outputs to ensure accuracy and compliance.

Your Profile
• Detail-oriented professional – Highly accurate when working with customer data and privacy-related processes.
• Analytical investigator – Enjoys solving data-related questions and conducting structured research.
• Process-driven contributor – Comfortable following procedures while exercising sound judgment.
• Privacy-minded professional – Understands the importance of data protection and regulatory compliance.
• Strong communicator – Able to document findings clearly and collaborate with multiple stakeholders.
• Continuous learner – Curious about privacy operations, compliance, data governance, and AI-enabled productivity tools. Qualifications & Preferred Skills Required Qualifications
• Bachelor's Degree in:
• Business Administration
• Information Systems
• Computer Science
• Analytics
• Engineering
• Compliance
• Or a related field
• 2-5+ years of experience in:
• Privacy Operations
• Compliance Support
• Customer Data Operations
• Case Management
• Customer Operations
• Other process-driven analytical environments Required Skills Privacy Operations
• Experience processing and managing privacy-related requests.
• Understanding of customer preference management and operational workflows.
• Ability to follow documented procedures with consistency and accuracy. Data Analysis & Investigation
• Strong analytical reasoning and investigative skills.
• Experience reviewing data, validating results, and identifying potential discrepancies.
• Ability to evaluate multiple data points and determine appropriate actions. SQL & Data Interpretation
• Ability to execute and modify SQL queries including:
• SELECT
• WHERE
• JOIN
• Filters
• Data searches
• Experience analyzing query results and performing follow-up investigations.
• Understanding of relational databases and customer data structures. Documentation & Process Management
• Strong documentation and recordkeeping skills.
• Experience managing cases, tickets,



or operational work queues.
• Ability to maintain audit-ready records and evidence. Communication & Collaboration
• Excellent written and verbal communication skills.
• Ability to collaborate across Privacy, Legal, Technology, and Business teams.
• Strong organizational and time-management capabilities. AI Readiness
• Demonstrated curiosity and willingness to leverage approved AI-enabled productivity tools responsibly.
• Ability to validate outputs and ensure compliance with privacy and security requirements. Preferred Skills
• Experience supporting privacy programs or compliance operations.
• Familiarity with OneTrust or similar privacy workflow platforms.
• Experience working with sensitive personal information.
• Knowledge of:
• GDPR
• CCPA/CPRA
• LGPD
• Privacy and data protection regulations
• Experience working in high-volume ticket or case-management environments.
• Understanding of:
• Data Governance
• Personal Data Classification
• Retention Policies
• Data Minimization
• Anonymization Concepts
• Awareness of Privacy-by-Design principles and privacy risk management processes.
• Experience with Snowflake or similar data environments. Certifications Preferred Certifications
• Certified Information Privacy Professional (CIPP).
• Privacy, Compliance, or Data Governance certifications.
• Any relevant privacy or regulatory training. What You'll Love
• Opportunity to work in a growing Privacy and Data Protection function.
• Exposure to integral privacy regulations and compliance programs.
• Collaboration with Privacy, Legal, Technology, and Data teams.
• Access to professional development programs, certifications, and learning opportunities.
• Inclusive and supportive work environment focused on continuous improvement.
• Career growth opportunities within Capgemini's Data, Compliance, and Governance practices. Need to Know Career Development in Spanish & English: Access to certifications, compliance training, mentorship programs, and continuous learning opportunities designed to support your professional development. Community Engagement: Participate in knowledge-sharing initiatives, professional communities, innovation programs, and volunteer activities across Capgemini. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse organization with more than 340,000 team members in over 50 countries. With a strong heritage of more than 55 years, Capgemini helps clients unlock the value of technology through end-to-end services and solutions, leveraging capabilities in strategy and design, engineering, AI, generative AI, cloud, data, cybersecurity, and digital transformation. At Capgemini Mexico, we are committed to fostering a diverse and inclusive workplace where everyone has equal opportunities. We welcome applications from all qualified candidates and evaluate them based on merit, qualifications, skills, and experience relevant to the role.

📌 Privacy Operations Analyst (México)
🏢 Capgemini
📍 México