Job Description

Key Responsibilities
Dedicate yourself to the success of Expeditors and the customer using ethical business practices, personal commitment, passion, sacrifice, and an obsession with the fundamentals of running the business.
Customer Engagement & Relationship Expansion
Cultivate strong, multi-level relationships across customer organizations to gain strategic insight and influence.
Act as a trusted advisor by understanding customer ecosystems, supply chains, and business objectives.
Champion customer needs internally to ensure alignment and execution across our enterprise.
Business Development & Growth Strategy
Develop and execute strategic business plans that align with customer goals and drive revenue growth.
Identify and pursue opportunities to expand service offerings, improve customer outcomes, and increase account value.
Lead strategic business reviews to assess performance, align on objectives, and co-create growth initiatives.
Leverage market intelligence and customer insights to influence decision-making and shape long-term partnerships.
Operational Excellence & Enablement
Ensure accurate customer setup and documentation in systems (e.g., Dynamics, SOPs, SharePoint).
Monitor and report on KPIs, ensuring Expeditors service meets and exceeds expectations.
Drive adoption of technology and process improvements to enhance the customer experience.
Collaboration & Communication
Facilitate cross-functional collaboration to ensure consistent service delivery and strategic alignment.
Communicate effectively with internal and external stakeholders through timely updates, reports, and reviews.
Support invoicing, collections, and administrative processes to maintain account health.




Performance & Data Intelligence
Use business intelligence tools to analyze trends, measure performance, and identify improvement areas.
Maintain data fluency to support strategic planning and customer reporting.
Professionalism & Development
Embody company values and cultural attributes in all interactions.
Pursue continuous learning and development to enhance expertise and effectiveness.
What We Expect From You
A growth-oriented mindset with a strong focus on customer success and business expansion.
Exceptional relationship-building and communication skills.
Strategic thinking with the ability to translate insights into action.
Strong organizational skills and time management skills
Attention to detail.
A collaborative spirit and commitment to continuous improvement.
A driven and resolute individual who wants to make an impact!

Qualifications

Qualifications & Preferred Skills
University or equivalent business qualifications
Expeditors or industry experience
Proven work experience in business development
Knowledge of Expeditors products and services
Knowledge of required Expeditors operating systems
Proficient in MS Office and CRM software
Ability to communicate up and down management hierarchy with equal effectiveness
Strong presentation skills
Proven project management skills
Strong analytical skills
Ability to perform and meet KPI requirements
Proven problem solving and interpersonal skills
Charismatic with an ability to connect
English proficiency

Additional Information

Expeditors offers excellent benefits:
Paid Vacation
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program

📌 Local Account Manager (Ciudad Apodaca)
🏢 Expeditors
📍 Ciudad Apodaca