Working Location: Mexico, Napoles

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: olympusamerica/careers

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Job Description

The Provider Manager, Global is responsible for ensuring that third:party IT services are governed, integrated, and delivered consistently across the global organization, enabling reliable day:to:day operations and long:term business value. The role serves as a key general commercial and service interface for assigned providers (e.g., Wipro, TCS, DXC), driving enterprise:wide alignment across contracts, service delivery, governance, and strategic priorities.

Key responsibilities include overseeing global provider performance, monitoring service and commercial outcomes, managing escalations, and driving corrective and continuous improvement actions across regions. The role supports standardization, cross:provider coordination, and harmonization of processes and service expectations to improve consistency, efficiency, compliance, and user experience across the enterprise.

The Provider Manager, Global also supports the full contract lifecycle, including creation, negotiation, renewal, extension, and closure, while contributing to the ongoing strategic development of provider relationships. The role partners with global and regional stakeholders to ensure SLA alignment with business needs, support deliverable acceptance, and strengthen governance across commercial, operational, asset, and license management activities.





"The job is conducted in line with our Core Values which are: agility, empathy, long:term view, unity and integrity. Olympus is an equal opportunities employer championing a culture of equality, diversity and inclusion embedded throughout the organization and workforce."

Job Duties

Provider Management

:Own global provider performance and governance management for assigned strategic IT service providers.
:Ensure provider management issues across regions are resolved, escalated appropriately, and reported through established global governance channels.
:Participate in the selection, evaluation, onboarding, and integration of global and regional providers in alignment with enterprise requirements.
:Implement and maintain global governance frameworks and communication structures with providers.
:Regularly review and report provider performance across services, regions, and contracted obligations.
:Identify and drive improvement, innovation, and value creation opportunities with providers at a global level.
Contract and Commercial Management

:Monitor global provider compliance with contractual, financial, and operational obligations and identify opportunities for optimization.
:Partner with I and SD service tower teams on contract and commercial matters impacting global services and cross:regional delivery.
:Review and coordinate proposed contract changes, renewals, extensions, and commercial adjustments in alignment with global provider strategy.
Service Performance Oversight

:Work closely with Service Owners, Service Managers, and Service Delivery Managers to govern and validate third:party service delivery against global SLAs and service expectations.
:Track provider performance against SLAs, KPIs, compliance requirements, and improvement commitments across regions.
:Drive corrective actions, improvement plans, and root:cause analyses to address service gaps and recurring issues.
:Lead regular global se

📌 Mgr., It Provider, Global (Estado de México)
🏢 Reconocida empresa
📍 Estado de México