Who we are looking forBased In Mexico DF, as a member of the Latin America and Caribbean Client Service team, you will responsible for assisting on all aspects of operational and technical service to our client.
You will forge and maintain an effective working partnership with the Client Service Manager, whilst taking into account internal business requirements.
This team is the face of State Street and is responsible for ensuring the clients services' expectations are met and exceeded through: Exceptional inquiry management and responsiveness and; Ensuring clients SLA's are met through You will gain valuable insight into how State Street supports institutional client relationships as well as an unique understanding of the Latin America and Caribbean region.
*English and Spanish are mandatory.
This position requires working during Holidays and staggered shifts to accommodate LATAM region business hours**Why this role is important to usYou will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally.
It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.
Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.
What you will be responsible forSupport internal business partners and clients across 18 products throughout our integral organization; including custody, fundadministration and others.




Assist the Client Service Manager with client relationships and sentiment via daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issuesAct as an escalation point for State Street servicesRespond timely and accurately to client issues and inquiriesAssist opportunities to increase quality, productivity and control related to the service delivery model.
Assist championing enquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressedInfluence others in preparing various statuses, activity and performance reports for senior managementCollaborate with STT's middle and back office operations and provide input on plans to enhance operationsBi-weekly management of client facing issues including Operational Control Framework issues, reporting outages and reputation or risk impacting workstream items.
Internal meetings are held to review updates and statuses with operational teamsDevelop to demonstrate proficiency as a MyStateStreet Product Champion and expanding expertise with State Street Enterprise platforms.
Assist with data collection for various reportsUltimately responsible for the success of implementation / problem resolutionTactically use a broad array of communication vehicles to lead, direct and facilitate client service issuesWhat we valueThese skills will help you succeed in this role:



Strong communication skills Detail oriented and accuracy Strong problem solving skills Ability to multi-task and ability to work under pressure/deadlines Education & Preferred Qualifications 5 years' experience in client service or relationship management capacity A University Degree in banking/finance or related field Fluency in oral and written English and French.
Strong collaboration and influencing skills Strong written and communication skills and ability to assist in presenting to clients and senior STT management.
Strong sense of ownership and team spirit Additional requirements This position requires working during Holidays and staggered shifts to accommodate LATAM hours of operation.
Ability/process of accurate pipeline management from initial lead to close Ability to work within a collaborative environment to achieve results Ability to manage and influence colleagues and virtual team members Willingness for regular business travelEducation & Preferred Qualifications5 years' experience in client service or relationship management capacityA University Degree in banking/finance or related fieldFluency in oral and written English and French.
Strong collaboration and influencing skillsStrong written and communication skills and ability to assist in presenting to clients and senior STT management.
Strong sense of ownership and team spiritAdditional requirementsThis position requires working during Holidays and staggered shifts to accommodate LATAM hours of operation.
Ability/process of accurate pipeline management from initial lead to closeAbility to work within a collaborative environment to achieve resultsAbility to manage and influence colleagues and virtual team membersWillingness for regular business travelAbout State StreetWhat we do.
State Street is one of the largest custodian banks, asset manage

📌 Latin America (Xico)
🏢 State Street
📍 Xico