Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.
Built on the Shiji Platform—the only truly general hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
With more than 5,000 employees across the world, Shiji is a trusted partner for the world's leading hoteliers, delivering technology that works as continuously as the industry itself.
That's why the best hotels run on Shiji—day and night.
While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions.
The best hotels run on Shiji—day and night.
Your roleThe Solutions Engineer plays an important role in supporting Shiji's sales organization across the Americas region by serving as a commercial and technical partner throughout the sales process.
Working closely with Sales Managers, this role leads the technical aspects of qualified sales opportunities, including operational and technical discovery, tailored product demonstrations, solution design, integration mapping, and proof of concept development.
The Solutions Engineer translates complex hospitality operations and customer requirements into clear, scalable technology solutions across Shiji's portfolio, including Daylight PMS, Infrasys POS, and ancillary products.
By engaging directly with operational, technical, and executive stakeholders, this role helps advance sales opportunities by identifying customer requirements, designing appropriate solutions, addressing technical considerations,



and ensuring that proposed solutions are accurate, feasible, and aligned with the customer's business needs.
What You Will DoServe as the primary technical and solutions advisor on qualified sales opportunities.
Lead in-depth operational and technical discovery sessions to understand customer requirements, business priorities, operational dependencies, existing technology environments, and desired outcomes.
Design solutions across Shiji's portfolio by translating hotel and food and beverage operational requirements into clear PMS, POS, integration, hardware, security, infrastructure, and deployment requirements.
Prepare and deliver tailored product demonstrations and proof-of-concept solutions that connect Shiji's capabilities to customer needs, operational challenges, and business priorities.
Configure and maintain demonstration environments for complex and strategic sales opportunities, ensuring that demonstrations are accurate, relevant, and aligned with the proposed solution.
Partner with Sales Managers throughout the sales process to validate solution fit, address technical objections, challenge assumptions constructively, and establish technical alignment among customers and internal stakeholders.
Communicate complex operational, architectural, integration, security, and technical concepts clearly to hotel owners, operators, corporate executives, IT leaders, and C-level stakeholders.




Own the technical accuracy and quality of proposed solutions and RFP/RFI responses, engaging Product, Security, Legal, and other internal specialists as needed.
Document customer requirements, solution designs, technical assumptions, dependencies, risks, and agreed decisions throughout the sales process.
Identify and elevate solution gaps, technical risks, or requested commitments that require internal review before they are communicated or agreed to with a customer.
Develop repeatable sales enablement resources, including demo frameworks, reusable configurations, competitive positioning, technical objection handling, and product training.
Translate prospect requirements and recurring market needs into commercially relevant feedback for Product and Sales leadership, identifying gaps and opportunities that may impact win rates, customer value, or revenue.
Complete structured post-sale handoffs to PMO and Implementation teams, ensuring that customer requirements, solution decisions, architecture, and supporting documentation are accurately transferred.
Manage multiple opportunities, demonstration deadlines, and technical requests while maintaining strong responsiveness to the sales organization.
Represent Shiji at customer meetings, hotel visits, internal meetings, training sessions, industry events, and trade shows as needed.
What We Are Looking For (Required Qualifications)Minimum of five (5) years of relevant professional experience in hospitality technology, including experience with hotel PMS and/or POS solutions through sales engineering, presales, implementation, technical consulting, hotel systems, or another relevant customer-facing or technical role.
Professional fluency in English and Spanish, both written and spoken, with the ability to effective

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