1 week ago Be among the first 25 applicantsWe strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves.
This is the basis of our diversity, equity, inclusion, and belonging initiatives.
We are thrilled to announce an opportunity to join our team as:Junior Sales Support & DeliverySoftwareOneScope: Full time | Office: Mexico City | HybridThis role is part of Software & Cloud Marketplace Delivery, plays a key role in the Off-Catalog delivery model, handling procurement and the end-to-end Software Sales Process.
This role supports sellers with operational tasks to improve efficiency and maintain a strong customer experience.
The idóneo candidate has analytical skills, procurement expertise, and the ability to collaborate across teams.
They should be proactive, adaptable, and able to perform under pressure while ensuring flawless operations.
How a day-to-day would look like in this role.
Run customer communications, ensuring satisfaction and proactive engagement.
Be responsible for case management, including quote handling and distributor differences.
Build positive relationships with Account Managers and collaborate closely with the sales team.
Understand the customer lifecycle to improve service delivery.
Handle long-term assignments and critical issues optimally.
Handle end-to-end procurement for software purchases, from needs assessment to sourcing and negotiation.
Coordinate with all teams to ensure timely and high-quality delivery.
Ensure compliance with procurement policies and procedures.
We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves.
This is the basis of our diversity, equity, inclusion, and belonging initiatives.




We are thrilled to announce an opportunity to join our team as:Junior Sales Support & DeliverySoftwareOneScope: Full time | Office: Mexico City | HybridThis role is part of Software & Cloud Marketplace Delivery, plays a key role in the Off-Catalog delivery model, handling procurement and the end-to-end Software Sales Process.
This role supports sellers with operational tasks to improve efficiency and maintain a strong customer experience.
The ideal candidate has analytical skills, procurement expertise, and the ability to collaborate across teams.
They should be proactive, adaptable, and able to perform under pressure while ensuring flawless operations.
How a day-to-day would look like in this role.
Run customer communications, ensuring satisfaction and proactive engagement.
Be responsible for case management, including quote handling and distributor differences.
Build positive relationships with Account Managers and collaborate closely with the sales team.
Understand the customer lifecycle to improve service delivery.
Handle long-term assignments and critical issues optimally.
Handle end-to-end procurement for software purchases, from needs assessment to sourcing and negotiation.
Coordinate with all teams to ensure timely and high-quality delivery.
Ensure compliance with procurement policies and procedures.
Job RequirementsEducation: Bachelor's degree in business administration, International Business, IT, or a related field (or equivalent experience).
Language: Advanced English (minimum B2+).





Experience:
+1 years in procurement, supply chain, customer management, vendor management or customer support (preferably in the software industry).

Skills:
Strong customer focus, active listening, and analytical abilities.
Capabilities: Experience in pricing negotiation, supplier management, and researching multiple data sources.
Work Ethic: Team-oriented, reliable, and able to handle high workloads.
Tools: Knowledge of ERP systems (e.
G., Microsoft Dynamics, ServiceNow).
Desired

Qualifications:
Technical Knowledge: Understanding of software licensing models, cloud services, and SaaS procurement.
Financial Awareness: Familiarity with international taxes.
Technology

Skills:
Experience using AI tools (e.
G., Copilot).
Global

Experience:
Exposure to North American clients and exchange programs.
Soft

Skills:
Communication: Strong client follow-up and customer-focused interaction.
Proactive and motivated to take initiative.
Organization: Excellent multitasking and time management skills.
Meticulous: Strong attention to detail.
Problem-Solving: Solid analytical and consultative skills.
Partnership: Ability to work effectively with teams.
Reliability: Dedicated, responsible, and proactive.
Critical Thinking: Strong decision-making skills and ability to work under pressure.
Why should you join the team?
Employee Recognitions ProgramsA variety of training and development opportunitiesA work-life balanceVacationsEmployee Referral Bonus ProgramMulticultural team interactionGiving back to society
- employee initiativesONE TREE PLANTED -> one tree for each hiring globally.
Corporate events/ team buildingsAt SoftwareOne, we are committed to providing an environment of mutual

📌 Junior Sales Support (Xico)
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