Lead the strategic relationship with ABC's key automotive accounts (OEM, Tier 1 and Tier 2 in Mexico and the U.S.) understand the customer in depth, articulate value propositions, coordinate internal resources and ensure profitable, sustained growth over time. Manages, retains and grows existing customers and supervises the automotive CSR team; the position is not focused on new customer acquisition.

Responsibilities

- Strategic Customer Understanding
- Business Planning and Growth
- Relationship Management
- Negotiation and Value Defense
- Financial Follow-up and Profitability

- Qualifications

5+ years in account management, customer service or sales in the automotive industry; 2+ years supervising staff Negotiation with automotive customers' Purchasing departments.

Desirable: program launches through SOP.

IATF 16949, APQP, PPAP y 8D

Negotiation strategies (pricing, LTAs, cost-downs, rebates).

Specialized program: Pricing strategy optimization

📌 Customer Service Manager (Automotive) (Tijuana)
🏢 ABC Aluminum Solutions
📍 Tijuana