Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)

Available only for applicants living in Mexico

OUR CLIENT

Full-service homeowners association management company managing various communities such as neighborhoods, townhomes, condos, and more.

JOB ACTIVITIES

- First point of contact with customers via phone, email, and their software.
- Follow communication procedures, guidelines, and policies.
- Provide knowledgeable answers to questions about the product, pricing, and availability
- Prepare product or service reports as needed.
- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure the resolution
- Data entry in various platforms




- Answer questions about properties and terms and clear communication
- Providing feedback on the efficiency of the customer service process to management

SCHEDULE

- Standard time: Monday through Thursday 8:00 am -5:00 pm, Friday 8:30 am -3:00 pm.
- Dayligth Saving: Monday through Thursday 7:00 am- 4:00 pm, Friday 7:30 am - 2:00 pm.

Benefits:

- Competitive Salary (According to experience).
- Remote Work.
- Work Stability.
- Computer equipment.
- Christmas bonus of 30 days (Aguinaldo).
- 12 vacation days after the first year.
- IMSS.
- Major medical insurance since day 1.

After the 3-month probation contract, we add the following:

- Minor medical insurance (Clinic may vary according to your city).
- Food vouchers (10% of the gross salary).
- Restaurant tickets ($2,069 pesos).
- Saving fund (8% of the gross salary).

Minimum requirements

- High School Diploma
- 0-1 years administrative experience
- 1-2 years experience in a position with heavy call volume
- English advanced

📌 Customer Service Representative - Remote (México)
🏢 Gordian Staffing Careers
📍 México