Customer Service Representative

? Schedule: Monday to Friday 7AM - 4PM Mex Time

? Work Modality: On-site (Chihuahua y Merida)

We are looking for a Scheduler / Customer Service Representative to coordinate caregiver schedules, support clients, and help ensure exceptional service delivery. This role is adecuado for someone who enjoys problem-solving, building relationships, and keeping operations running smoothly.

What You'll Do

✅ Coordinate daily caregiver schedules and client service appointments.

✅ Manage schedule changes, call-outs, and last-minute coverage needs.

✅ Maintain accurate scheduling records and employee documentation.

✅ Support payroll processes by verifying timesheets and updating records.

✅ Answer incoming calls professionally and respond promptly to client inquiries.

✅ Serve as a primary point of contact for clients, caregivers, and internal team members.

✅ Ensure a positive customer experience through effective communication and follow-up.

✅ Address concerns and resolve scheduling-related issues efficiently.

✅ Assist with caregiver recruitment activities, including applicant screening and onboarding support.





✅ Maintain personnel records and documentation within company systems.

✅ Support office operations and perform additional administrative duties as needed.

Qualifications

✔ High School Diploma or equivalent.

✔ Minimum 2 years of business, customer service, scheduling, coordination, or administrative experience.

✔ Strong verbal and written communication skills.

✔ Excellent telephone etiquette and interpersonal skills.

✔ Strong organizational and multitasking abilities.

✔ Proficiency with computers and Microsoft Office applications.

✔ Ability to work independently and manage competing priorities.

Preferred

⭐ Experience in home care, healthcare, caregiving, or staffing environments.

⭐ Knowledge of medical terminology.

⭐ Experience using scheduling software such as WellSky, ClearCare, AxisCare, AlayaCare, or similar platforms.

⭐ Experience with payroll support and caregiver scheduling.

? Ready to make a difference? Apply today and join a team dedicated to providing outstanding care and support to clients and caregivers.

📌 Customer Service Representative (Mérida)
🏢 Solvo Global Careers
📍 Mérida