Engagement Manager- Casino/Gaming

Monterrey, Mexico

Happiestminds is looking for senior candidates for the Engagement Lead / Account Manager role, responsible for owning and growing strategic relationships within the Gaming & Casino industry across Mexico and LATAM. The role serves as the primary client-facing leader, connecting business needs with technology, delivery, consulting, and growth opportunities.

This document presents the corresponding market mapping: an analysis of the role, compensation benchmarking, the expected benefits package, and a mapping of the companies and profiles most relevant to this search.

Role Profile :

Key Responsibilities

- Own end-to-end relationships across strategic Casino/Gaming accounts.
- Serve as the primary point of contact for CIO, CTO, CPO, Digital, and Business stakeholders.
- Drive account growth, farming, cross-selling, and new opportunity development.
- Manage the engagement at the P&L; level, including revenue, margins, commercial terms, and delivery governance.
- Identify opportunities across iGaming, land-based casino, sportsbook, gaming platforms,

CMS/PMS, loyalty, player wallet, omnichannel,



and digital transformation.
- Lead QBRs, executive engagement, account planning, and stakeholder management.
- Translate client business challenges into technology solutions and consulting opportunities.
- Manage RFPs/RFIs, SOWs, renewals, negotiations, and commercial discussions.
- Build strong relationships with casino operators, gaming technology vendors, and ecosystem partners across Mexico/LATAM.

Required Qualifications

- 12 to 15+ years of experience in IT Services / Consulting / Digital Engineering.
- Mandatory experience working with Casino/Gaming clients.
- Strong background in Account Management / Engagement Management / Client Partner roles.
- Proven experience managing large strategic accounts with revenue/P&L; accountability.
- Fluent Spanish and English, with excellent verbal and written communication skills.
- Strong executive presence and the ability to engage with C-level stakeholders.
- Willingness to travel within Mexico/LATAM and occasionally to the U.S.

📌 Engagement Manager (Monterrey)
🏢 Happiest Minds Technologies
📍 Monterrey