Job Summary

Provide support to internal customers and departments such as Customer Experience, Sales, and Product by managing orders, tracking delivery dates, and resolving issues to ensure customer commitments are met.

Key Responsabilities

- Order Processing: Validate target dates based on presente lead times, resolve issues preventing order activation or shipment, and process return authorizations.
- Expedite Requests: Coordinate customer requests to expedite orders, obtain approvals, and identify alternatives with Manufacturing and Customer Support teams.
- Backlog Management: Use Power BI to identify opportunities to expedite orders, monitor constraints, propose solutions, and communicate delivery date changes.
- Communication and Follow-up: Keep delivery commitments up to date and promptly communicate potential delays to relevant stakeholders.
- Continuous Improvement:



Participate in initiatives to improve service levels and team productivity.

Skills and Minimum Experience Required

- Bachelor Degree
- 0–2 years of experience in customer service, supply chain.
- Intermediate conversational English skills
- Proficiency in Excel and Microsoft Office; willingness to learn new tools.
- Strong communication, organizational, and analytical skills.
- Empathy, proactivity, and problem-solving abilities.
- Ability to work collaboratively, exercise sound judgment, and handle high-pressure situations.
- Experience in customer service, logistics, production, or Supply Chain is preferred, including internships.

Travel Requirements

0-25%

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