Company Description

Etéreo, Auberge Collection is located on Mexico’s Riviera Maya, within the luxury Kanai development just 30 miles from Cancun International Airport. Set within a protected mangrove forest along a pristine stretch of the Caribbean Sea, the resort offers 75 luxury accommodations—ranging from 875 sq. ft. Studios to 3,925 sq. ft. three-bedroom Penthouse Suites. Each oceanview retreat features expansive private terraces with floor-to-ceiling glass doors, spa‑style bathrooms with dual vanities and soaking tubs, and thoughtful design that blurs the line between indoors and out. From outdoor adventures that immerse guests in the region’s natural wonders to hands‑on experiences with local artisans, the resort’s on‑and off‑site programming is designed to celebrate the vibrancy of the Yucatán and its rich cultural heritage. The resort’s signature dining venue, Itzam, showcases elevated modern Mexican cuisine with a focus on local ingredients, complemented by panoramic ocean views from its open‑air seating, lounge terrace, and private dining room, Pixán. Further celebrating the destination’s culture and history, the resort’s outdoor eatery Che Che honors the ‘nikkei’ tradition, blending Japanese techniques with Latin American ingredients, while in‑the‑sand dining at El Changarro completes a culinary program rooted in discovery. For wellness seekers, SANA, an Auberge Spa, offers a serene healing sanctuary featuring a cenote‑inspired pool, drawing on ancient practices while embracing modern wellness trends.

Company Description

Etéreo, Auberge Collection is located on Mexico’s Riviera Maya, within the luxury Kanai development just 30 miles from Cancun International Airport. Set within a protected mangrove forest along a pristine stretch of the Caribbean Sea,



the resort offers 75 luxury accommodations—ranging from 875 sq. ft. Studios to 3,925 sq. ft. three‑bedroom Penthouse Suites. Each oceanview retreat features expansive private terraces with floor-to-ceiling glass doors, spa‑style bathrooms with dual vanities and soaking tubs, and thoughtful design that blurs the line between indoors and out. From outdoor adventures that immerse guests in the region’s natural wonders to hands‑on experiences with local artisans, the resort’s on‑and off‑site programming is designed to celebrate the vibrancy of the Yucatán and its rich cultural heritage. The resort’s signature dining venue, Itzam, showcases elevated modern Mexican cuisine with a focus on local ingredients, complemented by panoramic ocean views from its open‑air seating, lounge terrace, and private dining room, Pixán. Further celebrating the destination’s culture and history, the resort’s outdoor eatery Che Che honors the ‘nikkei’ tradition, blending Japanese techniques with Latin American ingredients, while in‑the‑sand dining at El Changarro completes a culinary program rooted in discovery. For wellness seekers, SANA, an Auberge Spa, offers a serene healing sanctuary featuring a cenote‑inspired pool, drawing on ancient practices while embracing modern wellness trends.
For more information: auberge.com/etereo
Follow Etéreo on Facebook and Instagram @EtereoAuberge

Job Description





The Personal Guia is one of the first people guests see upon arriving at Etereo, they are often the last person a guest sees before heading to bed and the person people turn to when looking for recommendations on and off property. The Personal Guia provides exceptional service and a warm welcome to all on and off property guests who enter the reception area in accordance with Auberge Resorts and Etereo Hotel standards. Answer all telephone inquiries professionally, direct calls appropriately, and is knowledgeable about the property and surrounding area. Operates the guest reception area and front desk with accurate and calm efficiency, not limited to organizing guest pre‑arrival, check in, checkout, and billing operations.

Core Responsibilities

Please note that this is not an exhaustive list of everything that the Personal Guia will assist with. Within the Auberge family, our people always find new ways to look after the business, their guests, and their team‑mates. Within this, the

key responsibilities
for this position are:

- Ensure the guest experience meets or exceeds all the Auberge / Forbes quality and service standards from Check‑in to Check‑out. This includes but is not limited to;
- Preparing all necessary documents, welcome cards, guest itineraries including spa treatments, and restaurant or experience reservations, making sure is aware of the type of reservation, inclusions and any other relevant information to personalize the Guest Experience.
- Ensuring that any Guest preferences are recorded on the guest profile and Show Me You Know Me file.
- Reconfirming during the stay all the services arranged internally and with the Guest and following up on the Guest Satisfactio

📌 Butler / Guia (Alfredo V. Bonfil)
🏢 Etéreo, Auberge Collection
📍 Alfredo V. Bonfil