En ABB, ayudamos a las industrias a funcionar de forma más optimizado y limpia, y cada una de las personas que trabajan aquí lo hace posible. Estarás capacitado para liderar, apoyado para crecer y orgulloso del impacto que creamos juntos. Únete a nosotros y ayuda a que funcione lo que hace funcionar el mundo. Este Puesto Reporta a Order Management Lead __ Your Role: Own the Challenge In this role, you will be responsible for delivering high-quality customer service by managing customer orders, providing technical and commercial support, coordinating with cross-functional teams, and ensuring timely resolution of customer inquiries and issues. You will play a key role in enhancing customer satisfaction while supporting business objectives. The work model for the role is: Hybrid This role is contributing to the Electrification Smart Power Enclosures division in México.

Key Responsibilities
• Managing customer orders from order entry through fulfillment and delivery.
• Providing support for order-related inquiries, claims, payment issues, and customer requests.
• Coordinating with sales, logistics, supply chain, finance, and other internal stakeholders to ensure complete ownership and resolution of customer cases.
• Processing order modifications, expediting requests, delivery updates, account-related inquiries, and documentation requirements.
• Maintaining accurate records and documentation within SAP and other business systems.
• Monitoring order status and regularly communicating updates to customers.
• Analyzing operational data, forecasts, and performance metrics to identify improvement opportunities.
• Handling difficult customer conversations professionally and effectively while maintaining strong customer relationships.




• Supporting continuous improvement initiatives within the order management process. Qualifications
• Bachelor's Degree completed in Business Administration, Engineering, Supply Chain Management, International Business, or a related field.
• Minimum 3 years of experience in customer service, order management, project coordination, or related operational roles.
• Experience working with SAP in order processing and customer service environments.
• Demonstrated ability to manage customer relationships and resolve complex customer issues.
• Good communication skills and professionalism in handling difficult conversations with customers.
• Effective organization, self-management, and prioritization skills.
Ability to work effectively in a changing environment and manage multiple priorities simultaneously.
• Experience working with cross-functional teams and internal stakeholders.
• Intermediate to advanced proficiency in English (written and verbal).
• Experience with Power BI or Salesforce is desirable. What Benefits We Also Offer Our Employees
• Performance Bonus
• Saving fund
• Paid parental leave
• Life insurance
• Retirement plan
• Health and dental insurance
• Wellbeing program
• Flex days
• Employee Assistance Program (EAP)
• Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF) Construir un futuro más limpio e inteligente requiere todo tipo de mentes: las curiosas, las valientes y las creativas. Por eso acogemos a personas de todos los orígenes y experiencias. ¿Listo para causar impacto? Presenta tu candidatura hoy mismo o visita https://www.abb.com para saber más sobre el impacto de nuestras soluciones en todo el mundo.

📌 Order Management Specialist (México)
🏢 ABB
📍 México