Job Description: About This Role

The Service Now Pre-Sales & Solutions Consultant is a client-facing role responsible for helping customers translate business challenges into practical Service Now solutions. This individual will work closely with clients, sales executives, Service Now practice leadership, architects, and delivery teams to identify client needs, recommend appropriate solutions, shape opportunities, and develop high-quality proposals and solution approaches. The successful candidate will combine strong Service Now knowledge with business acumen, consultative skills, and the ability to build trusted relationships with clients over time. This role is not simply about responding to RFPs or developing estimates; it is about understanding the client's business, advising them on how Service Now can help, and becoming a trusted advisor throughout the sales and solutioning lifecycle.

Key Responsibilities Lead client discovery sessions to understand business challenges, objectives, and Service Now opportunities. Translate business needs into scalable Service Now solutions and recommend best practices. Develop solution approaches, high-level architectures, estimates, implementation plans, and proposals. Partner with sales, architects, and delivery teams to shape opportunities and support the full sales lifecycle. Present solutions to business and executive stakeholders, articulating business value and outcomes.



Build trusted client relationships and identify opportunities to expand Service Now adoption across the enterprise. Ensure smooth transition of sold solutions into delivery and contribute to Service Now practice growth and innovation. Who you are Strong experience with Service Now in consulting, pre-sales, solution architecture, or advisory roles. Proven ability to lead discovery conversations and translate business challenges into technology solutions. Deep understanding of Service Now platform capabilities, implementation best practices, and transformation programs. Experience creating solution designs, estimates, staffing models, SOWs, and commercial proposals. Excellent communication skills with the ability to engage technical teams, business stakeholders, and executives. Trusted advisor mindset with strong client relationship and consultative selling skills. Collaborative team player who works effectively across sales, architecture, delivery, and practice leadership. Service Now certifications (CSA, CIS, CTA, CMA) and experience across ITSM, ITOM, CSM, HRSD, SPM, Sec Ops, IRM, App Engine, or AI capabilities are a plus.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. #J-18808-Ljbffr

📌 Presales & solutions lead - service now (Xico)
🏢 DXC Technology
📍 Xico