Organization- Park Hyatt Los Cabos Hotel & Residences

Summary The Restaurant Supervisor supports the daily operations of the all-day dining restaurant, ensuring exceptional service, smooth team coordination, and a refined guest experience that reflects the standards of a luxury hotel. This role involves leading the service team, maintaining high levels of guest satisfaction, and assisting with administrative and operational responsibilities.

Key Responsibilities:

- Supervise the day-to-day operations of the all-day dining restaurant, ensuring a seamless guest experience from breakfast to dinner service.

- Lead and motivate service staff to uphold luxury service standards and ensure consistent quality.

- Oversee table setups, cleanliness, mise en place, and compliance with brand standards.

- Ensure all guest interactions are handled professionally, courteously, and promptly.

- Monitor service quality and guest feedback; proactively resolve complaints or issues.

- Support the Restaurant Manager with scheduling, shift planning, and team briefings.

- Train, mentor,



and onboard new team members to maintain high performance and brand standards.

- Collaborate with culinary and bar teams to ensure smooth food and beverage service.

- Monitor inventory levels, assist with ordering, and reduce waste or breakage.

- Enforce compliance with hygiene, health, and safety regulations.

- Assist in maintaining accurate records of revenue, tips, incidents, and service performance.

Qualifications

Requirements:

- Minimum 2–3 years of experience in a similar supervisory role within a luxury hotel or fine dining environment.

- Strong knowledge of food and beverage service, menu knowledge, and service sequences.

- Exceptional interpersonal and leadership skills.

- Ability to manage a multicultural team and work under pressure.

- High attention to detail and guest-centric mindset.

- Excellent communication skills in English (additional languages a plus).

- Proficient in POS systems and restaurant operations software.

📌 Restaurant Supervisor (Cabo San Lucas)
🏢 Park Hyatt
📍 Cabo San Lucas