Area(s) of responsibility

Mexico

International Support experience is must.

- Bachelor’s degree in IT related field or equivalent experience

- Excellent communication skills

- Hands on experience Handling International customer, strong customer service skills

- Use an expert understanding of computer hardware, software & networking principals to troubleshoot issues

- Responding to IT support requests over the phone, chat & email

- Downloading, installing, and configuring software to meet user requirements.

- Ensuring correct use of applications, networks and equipment

- Testing and updating existing software

- Escalating advanced IT support cases

- Maintaining IT documentation including network and user details

- Documenting records of actions taken





- Fixing hardware issues including co-ordinations for replacing equipment and peripherals such as computers, terminals, network & server devices

- Ensuring computer network’s optimal performance

- Ability to work adaptable shifts and to adapt to changing work schedules.

- Prior knowledge of working in a Support Center or Service Desk environment

- Analyzing issues and determining correct software or hardware solutions

- Understanding of ITIL concepts or ITIL foundation certified

- Understanding of Microsoft applications, O365 & AD

- Should be able to work independently or with limited supervision

📌 Subcontractor (Ciudad de México)
🏢 Birlasoft
📍 Ciudad de México