Who We Are

Impact Advisors Mexico is part of the Impact Advisors network in the United States. We partner with leading hospitals and health systems to improve clinical, financial, and operational outcomes.

Our culture is people-first, inclusive, and growth-driven. Through learning, collaboration, and purpose, we empower our associates to build meaningful careers while delivering a Positive Impact in healthcare. [Rev Cycle...list lvl 1 | Word]

About the Role

We are looking for an RCM Specialist – AR Follow-Up to support the resolution of unpaid and aging hospital accounts within the U.S. healthcare revenue cycle.

In this role, you will review account and claim information, communicate with U.S. insurance payers, confirm claim status, identify unresolved issues, and take the appropriate follow-up action to move accounts toward payment or resolution. You will work directly in hospital systems and follow client-specific workflows, service-level expectations, job aids, and standard operating procedures. [Rev Cycle...list lvl 1 | Word]

This is an entry-level production position designed for professionals who want to develop a career in healthcare operations. You will receive training in U.S. revenue cycle fundamentals, medical terminology, HIPAA, client systems, and account-resolution workflows. [Rev Cycle...list lvl 1 | Word], [Rev Cycle...list lvl 1 | Word]

How You’ll Make an Impact

- Manage assigned hospital accounts and prioritize work according to balance, payer, aging, or direction from supervisors and stakeholders.
- Review account and claim information against payer requirements and client-specific workflows.
- Follow up on unpaid, aging, pending, or underpaid claims with U.S. insurance payers.
- Confirm claim status through payer portals, automated phone systems, or direct calls.
- Determine whether information, documentation, corrections, or additional action is required to move an account toward resolution.
- Identify common account outcomes, including claims not on file, pending claims, underpayments, denials, eligibility issues, and registration errors.
- Correct or update account information and resubmit claims when the issue falls within the assigned scope.
- Request supporting documentation or additional information when required.
- Escalate complex denials, appeals, payer trends, or issues outside the role’s authority with complete supporting details.
- Follow client-specific workflows and turnaround expectations for every assigned account. [Rev Cycle...list lvl 1 | Word]

Documentation and Systems

- Document every account action clearly and completely in the hospital’s Electronic Health Record system.
- Navigate EHR platforms, work queues, payer portals, clearinghouses, and internal tracking tools.
- Review and interpret UB-04 claim forms, remittance advice, EOBs, ERAs, denial and adjustment codes, eligibility responses, and account notes.
- Maintain accurate production trackers and submit shift reporting on time.




- Work with healthcare platforms that may include Epic, AthenaOne, and MS4. [Rev Cycle...list lvl 1 | Word]

Quality, Productivity and Compliance

- Work toward established daily and weekly productivity expectations after completing the ramp-up period.
- Meet the quality assurance standards established for the assigned client.
- Apply feedback from QA reviews and coaching sessions to correct errors and prevent recurrence.
- Protect patient and financial information in accordance with HIPAA and applicable client and company policies.
- Maintain reliable attendance and schedule adherence to support client coverage during U.S. business hours. [Rev Cycle...list lvl 1 | Word]

Collaboration and Development

- Communicate professionally with supervisors, team leads, and U.S.-based counterparts.
- Raise blockers, system issues, and unclear workflows promptly.
- Share relevant payer or workflow observations that could help improve account resolution.
- Participate in onboarding, shadowing, training sessions, huddles, refresher courses, and calibration reviews.
- Expand payer knowledge and develop the ability to manage more complex accounts independently.
- Support a collaborative, respectful, and high-performance team environment. [Rev Cycle...list lvl 1 | Word]

What You’ll BringMust-Have Qualifications

- High school diploma or equivalent.
- Previous experience in English-language customer service, BPO, call center, back-office operations, or a related environment.
- Familiarity with medical terminology, insurance concepts, or the U.S. healthcare system.
- Advanced written and spoken English, with B2 as the minimum level and C1 preferred.
- Ability to communicate with U.S. insurance payers or patients when required.
- Basic proficiency with Microsoft Excel and Outlook.
- Ability to learn and navigate new software, client systems, and structured workflows. [Rev Cycle...list lvl 1 | Word]

Preferred Qualifications

- Academic studies or professional background in health sciences, nursing, medical administration, business, finance, or a related field.
- Previous exposure to U.S. Electronic Medical Record or Electronic Health Record systems, including Epic, AthenaOne, or MS4.
- Experience working with claims, insurance accounts, medical billing, accounts receivable, payer follow-up, or healthcare operations. [Rev Cycle...list lvl 1 | Word]

These qualifications can help you stand out, but we also recognize that relevant experience can come from different professional and educational backgrounds. If you bring strong English, attention to detail,



transferable experience, and an interest in healthcare operations, we encourage you to apply.

What Will Help You Succeed

- Strong attention to detail and awareness of how account or claim errors can affect financial outcomes.
- Ability to receive feedback and apply QA corrections consistently.
- Comfort working in a structured, high-volume environment with production and quality expectations.
- Organization, time management, and the discipline to work assigned queues methodically.
- Clear written and verbal communication, particularly when documenting account activity.
- Critical thinking and analytical skills to identify inconsistencies and unresolved issues.
- Integrity and discretion when handling confidential patient and financial information.
- Adaptability in an environment where client needs and workflows may evolve.
- Genuine interest in building a career in healthcare operations and the financial side of the revenue cycle. [Rev Cycle...list lvl 1 | Word]

What We Offer

- Benefits required by Mexican law.
- 15 days of year-end bonus.
- 12 days of paid vacation plus vacation premium.
- Paid public holidays.
- Overtime pay when applicable.
- Social security through IMSS.
- MXN $4,000 in monthly grocery vouchers.
- Major and minor medical insurance through Sofía Salud.
- TotalPass gym membership discounts.
- Five additional vacation days available before completing the first year.
- Paid training and continuous mentorship.
- Savings Box. [Rev Cycle...list lvl 1 | Word]

Grow With Us

This role provides an opportunity to build practical knowledge of U.S. healthcare revenue cycle operations while developing experience in payer communication, account resolution, EHR navigation, medical terminology, and healthcare compliance.

Through training, coaching, and exposure to increasingly complex accounts, you will build the foundation needed to progress toward Level II responsibilities and explore adjacent revenue cycle functions as business and development needs allow. [Rev Cycle...list lvl 1 | Word]

Main changes: la convertí de una JD general con cinco posibles service areas a una vacante específica de AR Follow-Up. Conservé los requisitos, sistemas, obligaciones de compliance y ventajas del documento fuente; dejé la compensación como TBD porque el archivo no contiene un monto y mantuve el medical background como preferred, aunque sí conservé la familiaridad con medical terminology/insurance/U.S. healthcare como requisito porque así aparece en el source. [Rev Cycle...list lvl 1 | Word], [Rev Cycle...list lvl 1 | Word]

Job Type: Full-time

Experience:

- related medical concepts, health insurance, or healthcare: 1 year (Required)
- back-office, medical billing, insurance, claims: 1 year (Required)

Language:

- English fluenty (Required)

Location:

- 03710, Ciudad de los Deportes, CDMX (Required)

Work Location: Hybrid remote in 03710, Ciudad de los Deportes, CDMX

📌 Accounts Receivable Specialist (Ciudad de los Deportes)
🏢 Impact Advisors Mexico
📍 Ciudad de los Deportes