Position: Customer Service Supervisor

Job Description

The Customer Service Supervisor will be responsible for resolving product or service problems by clarifying the customers complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution via phone, email, or mail. Manage a team of Customer Service Representatives

Core Responsibilities & Duties:

· Assist site managers with customer-related concerns while confirming routes for drivers to follow

· Mentor and train customer service representatives

· Be a part of the recruiting process, discipline, evaluate, and motivate employees within the customer service department

· Schedule deliveries as needed by market and customer location within that market

· Confirmation calling: Call outbound customers to set up/notify delivery and service time frames daily to ensure accurate delivery windows provided to customers daily

· Process Return Authorizations as needed

· Responsible for individual and team metrics, goals, and objectives to be achieved or exceeded

· Other duties as assigned

Qualifications:

· High school diploma or GED required. Three to five years of customer service-related work experience preferred. Minimum two – three years supervisory experience required





· Prominent level of direct customer contact requiring effective communication (oral and written) and negotiation skills Working knowledge of company policies, practices, and customer related matters as well home appliance knowledge is helpful. This position may require shift work

· Ability to solve practical problems, resolve issues and deal with a variety of variables in situations where only limited standardization exists

· Motivate professional staff with clear goals, defined areas of accountability, performance initiatives, career development programs and performance evaluations

· Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws

· Responsibilities include planning, assigning, and directing work, appraising performance, rewarding, and disciplining employees

· Expert-level analytical, organizational and communication skills

Skills:

· Ideal candidate will possess a “can do" attitude with a “will do" work ethic

· Must have the ability to work in a fast-paced environment

· Strong verbal and written communication skills

· Innate ability to solve difficult problems

· Work under high pressure - stressful situations

· Must have advanced computer skills

Sueldo: $27,000.00 al mes

Ventajas:

- Estacionamiento de la empresa
- Horarios flexibles

Lugar de trabajo: Empleo presencial

📌 CUSTOMER SERVICE SUPERVISOR (Merced Gómez)
🏢 TRANSPORTES EASO SA DE
📍 Merced Gómez