About the Role

We are looking for a proactive, organized, and customer-focused Customer Service & Operations Coordinator to support a growing residential painting company based in Colorado.

This person will serve as the main point of contact for customers, manage inbound and outbound communications, coordinate project schedules, and support the daily administrative operations of the business.

The idóneo candidate genuinely enjoys speaking with people, is comfortable handling frequent phone calls, and can confidently manage multiple priorities while maintaining a high level of customer service.

This role is ideal for someone with experience in customer service, scheduling, administrative coordination, or project support who is eager to learn new systems and grow with the company.

Key Responsibilities1. Customer Communication & Phone Management (Top Priority)

- Answer inbound customer calls during business hours with professionalism and patience.
- Schedule painting estimates for prospective customers.
- Follow up with new leads who have submitted online inquiry forms.
- Make outbound follow-up calls after estimates have been delivered to help move potential customers toward booking.
- Respond to questions from existing customers and customers with active painting projects.
- Make courtesy calls to confirm upcoming appointments, project dates, and other scheduling details.
- Review missed calls and after-hours inquiries to ensure potential opportunities receive follow-up.
- Document customer interactions and update records in the CRM.
- Escalate complex questions or issues to the owner when necessary.

2. Project Scheduling & Coordination

- Coordinate painting project schedules with customers and subcontractor crews.
- Schedule pressure-washing appointments before painting projects.
- Contact customers to collect and confirm paint color selections.
- Follow up on outstanding project details to ensure jobs are ready to begin.




- Maintain accurate project calendars and scheduling information.
- Communicate schedule changes and updates to customers and crew members.
- Help ensure projects progress smoothly from accepted estimate through completion.

3. Materials Ordering & Vendor Coordination

- Review work orders to identify required paint and materials.
- Place paint and supply orders with vendors such as Sherwin-Williams.
- Coordinate material deliveries to job sites.
- Respond to additional material requests from painting crews.
- Arrange local pickup and delivery services when needed.
- Confirm orders and deliveries to prevent project delays.

4. CRM & Administrative Support

- Maintain accurate customer information, appointments, and project updates in GoHighLevel.
- Update opportunities and track customers through the sales and project process.
- Manage calendars for estimates, pressure washing, and painting projects.
- Work with existing automations to support timely customer communication.
- Keep project information organized and accessible.
- Assist with documentation, reporting, and administrative follow-up.

5. Subcontractor Recruitment & Crew Coordination

- Assist with outreach to potential painting subcontractors.
- Respond to inquiries from interested crews and subcontractors.
- Conduct initial screening calls and collect basic information.
- Schedule interviews or meetings between qualified subcontractors and the owner.
- Maintain organized records of potential crews.
- Support English–Spanish communication between the owner and painting crews.

6. Marketing & Customer Follow-Up (Secondary Responsibilities)





- Assist with preparing and scheduling social media posts using existing systems.
- Coordinate before-and-after project photos.
- Support posting content to Facebook, Instagram, Google Business Profile, and other company platforms.
- Assist with customer outreach campaigns, including email and postcard follow-ups.
- Help maintain consistent communication with past customers.

Required Qualifications

- Strong spoken and written English communication skills.
- Spanish proficiency for communicating with painting crews and subcontractors.
- Experience in customer service, administrative support, scheduling, or a related role.
- Comfortable handling frequent inbound and outbound phone calls.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and follow through without constant supervision.
- Comfortable using CRMs, calendars, and digital communication tools.
- Ability to learn new software and follow established procedures.
- Professional, patient, and solution-oriented approach to customer interactions.
- Reliable availability during the required working hours.

Preferred Qualifications

- Experience with GoHighLevel or similar CRM platforms such as HubSpot, Salesforce, Zoho, or Pipedrive.
- Experience coordinating appointments, projects, or field-service teams.
- Familiarity with Google Workspace, including Gmail and Google Calendar.
- Experience working with contractors, home-service businesses, or service-based companies.
- Familiarity with tools such as CompanyCam or HeyPros.
- Experience with basic social media scheduling and customer follow-up campaigns.
- Experience supporting recruitment, applicant screening, or subcontractor coordination.

Job Types: Full-time, Contract, Permanent

Pay: $15,000.00 per month

Experience:

- Go High Level: 3 years (Required)
- Scheduling: 1 year (Required)

Language:

- English C1 (Required)

Work Location: Remote

📌 Customer Service & Operations Coordinator REMOTE (México)
🏢 Tele-Help
📍 México