Necodex busca Appointment Setter en Centro - Hermosillo, Sonora : Key Responsibilities : Patient Communication & Scheduling :

- Handle inbound and outbound calls to assist patients with appointment bookings, rescheduling, and reminders.
- Provide accurate information about dental services, clinic locations, and insurance/payment options.

Patient Support & Satisfaction :

- Ensure every patient interaction is warm, professional, and aligned with healthcare standards.
- Address patient concerns with empathy, escalating urgent issues to the appropriate clinic staff when necessary.
- Maintain patient confidentiality and adhere to HIPAA/data protection guidelines at all times.

Appointment Coordination & Database Management :

- Schedule, confirm, and update patient appointments in the clinics scheduling software/CRM.
- Follow up on missed or canceled appointments to optimize clinic schedules.
- Keep patient records accurate and up to date in the system.

Collaboration & Performance :





- Work closely with dental clinic staff and marketing teams to manage patient flow and promotional campaigns.
- Meet daily/weekly targets for call volume, appointment bookings, and patient follow-ups.
- Provide feedback to improve patient engagement strategies and service quality.

Skills & Competencies :

- Excellent conversational English (clear pronunciation, friendly tone).
- Strong active listening and problem-solving skills to address patient needs.
- Ability to handle sensitive situations with patience and professionalism.

Nível de educación deseada : Superior - trunco

Nível de experiência deseada : Nível Medio

Función departamental : Administrativo / Secretarial

Industria : Outsourcing / Offshoring

Habilidades :

- appointment setter
- call center
- CRM

📌 Appointment Setter (Hermosillo)
🏢 Necodex
📍 Hermosillo