Senior Operations Manager (Pharmaceutical & Wellness Sector)
About the Company
We are a rapidly scaling Mexican company in the health and wellness sector, specializing in vitamins and premium dietary supplements. With a strong presence across B2B, B2C, and E-commerce channels, we are in a phase of accelerated growth. We are looking for a highly analytical and strategic leader to scale our operations to the next level.
The Role
Acting as the right hand to the CEO, you will direct the company's entire end-to-end operation, encompassing operational planning, administration, finance, supply chain, and offline commercial strategy. Your ultimate goal is to drive profitable growth and build a scalable operational framework. You will be the key decision-maker for high-impact administrative and operational strategies.
Industry Expertise Required
We are specifically looking for top talent with a strong background in the
Pharmaceutical or Chemical industries
(experience in biotechnological synthesis, formulation, and laboratory or chemical plant production). Experience in Food & Beverages (specifically utilizing vitamins to fortify FMCG products) is also highly valued.
Key Responsibilities
Executive Leadership:
Serve as the CEO's strategic partner, presenting growth scenarios and spearheading investment and expansion decisions (plant, warehouse, and channels).
Financial Management:
Develop, execute, and monitor the annual budget, cash flow, and financial statements. Control operating costs, product/channel margins, and overall profitability. Deliver monthly P&L; statements and KPI dashboards to the Executive Board. Ensure tax compliance alongside the accounting team.
S&OP; & Supply Chain:
Lead the annual Sales and Operations Planning (S&OP;), aligning market demand with production/purchasing plans and financial targets. Oversee inventory management, procurement (raw materials and finished goods), and vendor relations.
Quality & Logistics:
Ensure best-in-class practices in logistics, warehousing, and traceability.



Maintain strict control over service levels, lead times, and shrinkage.
Commercial Strategy:
Define the strategy, organizational structure, budget, and incentive programs for all offline sales channels.
Corporate Institutionalization:
Champion the institutionalization of the company by implementing and optimizing ERP systems, internal policies, standard operating procedures, and internal controls.
Team Management:
Lead, mentor, and evaluate a multidisciplinary team of 15 to 20 people across the Administration, Commercial, and Operations departments.
The Adecuado Candidate
Education:
Bachelor's degree in Chemical Engineering, Pharmaceuticals (QFB), Industrial Engineering, Finance, Business Administration, Logistics, or a closely related field.
Experience:
8 to 12 years of overall professional experience, with at least 4 to 5 years in a Senior Operations, General Management, or COO role.
Multidisciplinary Scope:
Proven track record of simultaneously overseeing Finance, Commercial, and Operations departments.
Scale-up Expertise:
Deep experience in fast-growing companies and leading institutionalization processes (ERP rollouts, process mapping, and internal controls).
Leadership:
Experience successfully managing multidisciplinary teams of 15 to 20+ members.
Tech Stack:
Advanced proficiency in Microsoft Excel and comprehensive ERP management.
Language:
Fully bilingual. Fluent, advanced English (spoken and written) is strictly indispensable for this role.
Highly Desirable Qualifications
MBA or Master's degree in Business Management, Finance, or Operations.
Demonstrated experience managing operations for companies with revenues between $100M and $300M+ MXN.
Strong knowledge of Good Manufacturing Practices (GMP/BPF) and COFEPRIS regulations.
Proficiency in Power BI and industry certifications such as PMP or APICS CSCP.
Core Competencies
Strategic vision coupled with flawless practical execution • Data-driven decision making • High-level negotiation skills (suppliers and B2B clients) • Change management expertise • Outstanding executive communication skills.

📌 Senior Operations Manager (Xico)
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