Company OverviewJoin us on our mission to elevate customer experiences for people around the world.
As a member of the Everise family, you will be part of a general experience company that believes in being people-first, celebrating diversity and incubating innovation.
Our dedication to our purpose and people is being recognized by our employees and the industry.
Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.
Through the power of diversity, we celebrate all cultures for their uniqueness and strengths.
With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.
Find a job you'll love today!
Position Purpose:The Team Leader - Operations is responsible for the daily supervision and management of a team of associates.
The Team Leader's primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by Everise and the client.Job Requirements:Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI's)



and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered toBe the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properlyEnsure that underperforming associates meet client expectations through the creation and implementation of written action plansResolve customer escalationsResponsible for communication between contact center management, client and associateParticipate in associate selection and interviewing processProvide on-the-job or up-training as necessary to enable associates to meet Everise and client expectationsQualifications:Bachelor's degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experiencePrevious call center experience preferredPrior supervisory or leadership experience preferredProficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and OutlookExcellent oral and written communication skillsStrong organizational and interpersonal skillsSchedule flexibilityAnalytical and problem-solving skillsStrong ability to multitaskAbility to function in a fast paced environmentDependability regarding completion of assignments and attendanceAbility to pass a drug screen and background checkIf you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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📌 Operations Team Leader (Valle de Bravo)
🏢 Everise
📍 Valle de Bravo