ERM is seeking a Service Desk Team Lead in Mexico City to oversee 1st and 2nd line IT support across a general delivery network.
You will manage incidents, service requests, and performance metrics while coaching a regional team to deliver consistently high service levels.The role emphasizes ITIL governance, stakeholder communication, and the use of ServiceNow and Jira Service Management to drive efficiency.
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📌 It Service Desk Lead: Global Support & Coaching (Xico)
🏢 Erm
📍 Xico
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