As Account Manager, you will own your assigned customer relationships and book of business.
You will drive retention and growth, ensure service levels are met, and manage margin and volume in close coordination with Customer Service and Carrier Sales.
You will be the main point of contact for customers, helping them solve their operational, commercial and administrative needs.Key ResponsibilitiesServe as the main point of contact for customer operations, performance reviews and escalationsBuild quarterly account plans and a growth roadmap covering volume, lanes, service targets and margin objectivesWork with Carrier Sales on capacity strategy and with Customer Service on execution and updatesMonitor daily performance (tracking, exceptions, PODs, accessorials) and keep customers informedLead weekly business reviews (WBRs) and monthly service reviews,



analyze KPIs and implement corrective actionsIdentify upsell and cross-sell opportunities and partner with the commercial team on pricing and contract renewalsKeep data and documentation accurate in the TMSRequirementsBachelor's degree in business, operations, supply chain, commerce or a related field3 to 6 years of experience in freight brokerage or transportation1 to 2 years of experience leading teamsProven track record of growing accounts while maintaining service quality and marginEnglish level B2About PRIMOAt PRIMO, we move more than freight — we move stories with passion, tenacity, diversity, and humility.
We're a people-driven logistics company, handled by humans and empowered by technology.
If you want to know who we are, what we stand for, and why our culture makes us proud every day:Visit heyprimo.ComFollow us on Instagram @primo_communityConnect with us on LinkedIn PRIMOJoin us and discover The PRIMO Way.Logistics Freight`s Site – Things done right.
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📌 Account Manager (Monterrey)
🏢 Primo
📍 Monterrey