DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team.
This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency.
As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we are looking for a supervisor who shares this commitment.The Contact Center Supervisor will oversee and assist contact center employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
This position involves monitoring performance metrics, coaching team members,



and implementing best practices to enhance service delivery.High school diploma or equivalent; Bachelor's degree in a related field preferredMinimum of 2 years experience in a contact center services roleAt least 1 year of supervisory or team leader experienceFluency in at least two languages (including English) requiredStrong leadership and motivational skillsExcellent communication and interpersonal skillsKnowledge of interpretation services and relevant industry standards preferredAbility to manage escalated issues with professionalismProficiency in Microsoft Office Suite and experience with contact center softwareAll legal benefitsMedical Insurance (Gastos Medicos Mayores)Life InsuranceSavings fundPaid Training#J-*****-Ljbffr

📌 Contact Center Supervisor (Chihuahua)
🏢 DATAMARK
📍 Chihuahua